Urgency

Urgency determines the level of seriousness a ticket should be handled. Higher the urgency the higher is the seriousness of the issue. Lower the urgency the lower is the seriousness of the issue.

To view the Urgency page, navigate to Admin > Organization > Urgency.

Here, you can manage the level of urgency of the tickets. Also, you can edit the urgency name, set any value as default, and change the colors of the urgency values as per the organization’s theme.

Changing the Color

To change the color,

1. Click on the color of the desired urgency and a color pallet appears.
2. Select the color or enter the hexadecimal code.
3. Click Done.

Editing the Urgency Value

To edit the Urgency value,

1. Click the Edit icon next to the desired urgency value.
2. Edit the value.
3. Click the Correct (Green) symbol.