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Motadata Docs

Create Incident Schedules

The page helps you to create an incident schedule using which an event will occur whenever the schedule runs.

To create an Incident Schedule, click the Create Incident Schedule button on the top-right corner of the page.

Create Incident Schedule button
Create Incident Schedule button
Create Incident Schedule Page
Create Incident Schedule Page

Enter the below details:

Parameter Description
Schedule Name Enter the name of the incident schedule.
Schedule Type Select the type of schedule. The options are:

  • Once: If selected, the schedule will run only once.
  • Daily: If selected, the schedule will run daily as per the selected Time.
  • Weekly: If selected, the schedule will run once in a week as per the selected Day and Time.
  • Monthly: If selected, the schedule will run once in a month as per the selected Date and Month.
Notify Before Enter the number of hours or minutes before which you want to send the notification to the requesters.
Start At Select the date and time when the schedule should start.
Requester Enter the requester’s email address. You will get notifications about all the events, status updates, and notifications on this email address.
Subject Enter the subject of the request.
Description Enter the description about the request. The description should contains sufficient details about the nature of the request and what do you expect from a technician.
Status Select the status of the request. The values are Open, In Progress, Pending, Resolved, and Closed. You can add more statuses from the Admin Request Status page.
Priority Select the priority of the request. The options are: Low, Medium, High, and Urgent. The default value is Low.
Urgency Select the urgency of the request. The options are: Low, Medium, High, and Urgent. The default value is Low.
Impact Select the impact of the request. The options are: Low, On Users, On Department, and On Business. The default value is Low.
Category Select the category of the request. You can add more categories from the Admin Request Category page.
Technician Group Select the technician group for the request. You can add more options from the Admin Technician Groups page.
Assignee Select the assignee of the request.
Department Select the department for the request. You can add more options from the Admin Departments page.
Location Select the location for the request. You can add more options from the Admin Locations page.
Tags You can add tags if required using the Add Tag button. These are helpful while searching for similar requests.

Once all the details are filled, click Create. The schedule gets created and a confirmation message appears.

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