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Knowledge Custom Rules

A custom rule can set the requirement for Approval whenever a drafted Article needs publishing. In other words, once an Article enters the draft mode, it can be published only when the Approval status is either Pre-Approved or Approved.

To view the Knowledge Custom Rules page, navigate to Admin > Knowledge Management > Knowledge Custom Rules.

When Should Custom Rules be Enforced

For the knowledge management module, the custom rules are evaluated based on the actions configured at any of the below stages:

  • Publish Rules: Check the approval status that should be enforced before publishing a knowledge article.
Publish Rules
Publish Rules
  • Delete Rules: Check the approval status that should be enforced before deleting a knowledge article.
Delete Rules
Delete Rules
  • Restore Rules: Check the approval status that should be enforced before restoring a knowledge article.
Restore Rules
Restore Rules

For example: You cannot publish a knowledge article without approval.

Example of Custom Rules in Knowledge Management
Example of Custom Rules in Knowledge Management

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