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Motadata Docs

Hardware Asset Details Page

On the Asset Details page, you can view the complete details of the asset and perform the desired activity. To view the Asset Details page, on the Asset List page click on the subject line, and the below page appears.

Hardware Asset Details Page
Hardware Asset Details Page

Subject and Description

You can view the complete subject and description on the top of the details page. You can also edit it by clicking on the Pencil icon, if required.

Subject and Description
Subject and Description

Classifiers of Asset

These properties tell you the current statistics of the asset and help you to classify them under different labels. When someone works on an asset, the person updates the labels accordingly. For e.g. if the ‘status’ is closed, it means you have nothing to do on the asset.

Asset Classifiers
Asset Classifiers
Parameter Description
Asset Type This label classifies the name of the asset type.
Asset Type This label classifies the name of the asset type.
Status This label classifies the asset based on the status. The default options are: In stock, In use, Missing, and Retired.
Impact This label classifies the asset based on the impact factor. The default values are: Low, On Users, On Department, and On Business.
Product This label classifies the asset based on the product. You can also change it and search for your desired products in the dropdown.
Managed By Group This label displays the group which manages the particular asset. You can also change it and search for the desired group in the dropdown.
Managed by This label displays the name of the person who is to manage the asset. You can also change it and search for the desired person in the dropdown.
Asset Group This label displays the Asset Group in which the asset belongs. You can also change it and search for the desired group to associate.
Add Tags You can add the custom tags to quickly find the assets based on it. Also, system adds some default tags when based on certain labels and actions.

Associated Actions for Asset

You can create or update different actions and activities as a part of communication, collaboration, and resolution in the asset. The available types of actions are:

Properties

This displays the hardware and computer properties of the asset. You can also add the same manually.

  • Hardware Properties: It displays the serial number of the asset and Warranty Details.
Hardware Properties
Hardware Properties
  • Computer Properties: It displays all the configuration details of the computer asset.
Computer Properties
Computer Properties
  • Custom Fields: Displays the additional details about the asset.
Custom Fields
Custom Fields

Hardware

This displays all the hardware properties of the asset. You can also manage these details manually. The properties include basic as well as memory classifications with its version, memory, disk availability, etc.

Hardware Properties
Hardware Properties

Baseline

This displays the baseline associated with the asset and the variances detected.

Note: This tab appears only if a baseline is created from the Admin > Asset Management > Manage Baselines page.
  • Summary: This displays the summary of baseline added and the variance detected.
Baseline Summary
Baseline Summary

Here, you can perform the following actions:

  • Add a baseline. You can add only one baseline for an asset. Once added, the button gets disabled.
  • View the details and manage the baseline.
  • View the Variance Detected.
  • Approve and assign the variance to a request, service, or change ticket.
  • Create a change request based on the variance.

Adding a Baseline

To add a baseline,

  • Click the Add Baseline button. A popup appears displaying a list of created baselines. The baselines are created from the Manage Baselines page.
  • Select the baseline.
  • Click Add.
Adding Baseline
Adding Baseline
  • Baseline History: Displays the baseline history. Here, you can perform the following actions:
    • Compare two baselines.
    • View the request ticket details if assigned.
    • View the attributes of the baseline using the Eye icon.
Baseline History
Baseline History
  • Variance History: Displays the list of variances detected along with their details.
Variance History
Variance History

Software

This displays a list of software added in the asset. You can view and manage all the software properties of the added asset. The properties include the version, manufacturer, installation date, and components. You can input the details manually also.

Software Tab
Software Tab

Here, you can do the following:

  • Search the required software.
  • Add a new software.
  • View the software details.
  • Edit the software details.
  • Delete the software.

Adding a Software

To add a software,

  1. Click the Add Software button and a popup appears.
  2. Select the software to be added from the list.
  3. Click Add Software button and the selected items appears in the software list.
  4. To change the details, click the Edit icon and a popup appears. Once the changes are done, click Update as shown in the below-right figure.
Adding a Software
Adding a Software
Edit Software Details
Edit Software Details

Users

This tab allows you to view and manage users of the asset. You can also add the users by clicking the Add User button, filling in the details, and clicking the Add button as shown in the below-right figure.

Users Tab
Users Tab
Adding a User
Adding a User

Approvals

This displays a list of pending approvals. You can ignore the approval if no longer needed, or can remind the approver to take an action on it. You can also add comments if required. If there are multiple comments, you can search and sort them in ascending or descending order.

Approvals Tab
Approvals Tab

Relationships

This allows you to view and manage the relation of this particular asset with other assets. The relation is represented pictorially for better understanding and visuals as shown below.

Relationships Tab
Relationships Tab

Here, you can add and view a list of relationships by clicking the View Relationships button.

To add a relationship,

  1. Select the Relationship Type as Direct or Inverse.
  2. Select the Relation.
  3. Select the Target Type.
  4. Select the targets from the list.
  5. Click Add as shown in the below-left figure.
Adding Relationships
Adding Relationships
List of Relationships
List of Relationships

Linked Events

This allows you to view link, create, or relate the existing asset to various Requests, Problems, Changes, Releases, Contracts, Knowledge, Purchases, and Projects. Here, the count of the linked entities will also be shown.

Linked Events Tab
Linked Events Tab

History

You can view and search the Audit Trail, Scan History, Change Logs, WOL History, Movement History, and Repair History for the asset.

History Tab
History Tab

Notes

You can add notes for future reference.

Notes Tab
Notes Tab

Agent Information

You can view the agent details through which the asset is added.

Note: This tab appears only if the asset is added via Motadata ServiceOps agent.
Agent Information Tab
Agent Information Tab

Financials

This displays the costing and depreciation details of the asset.

Financials Tab
Financials Tab

Cost: Displays the cost of the asset. You can also add, edit, and delete the cost.
To add cost,

  1. Click the Add Cost button and a popup appears.
Adding Cost
Adding Cost
  1. Enter the following details:
    • Cost Factor: Select the factor of cost. The options are: Purchase, Operational, Disposal, and Others.
    • Date: Select the date.
    • Amount: Enter the amount.
    • Description: Enter the description of the cost incurred.
  2. Once done, click Add, and the cost gets added to the list.

Depreciation Details: Displays the depreciation details of the asset. You can also configure the depreciation method and amount to be used.

The value of every purchased asset reduces over a period of time. Calculating the depreciation of such assets is vital while creating the financial report.

ServiceOps provides 4 methods to calculate asset depreciation. You can configure these at two levels: Product Level and Asset Level.

Depreciation Details
Depreciation Details

To configure depreciation:

  1. Click the Configure Depreciation button and a popup appears.
Configuring Depreciation
Configuring Depreciation
  1. Select the appropriate Depreciation Deviation. The options are:
    • Product Level: If selected, the configuration will be applicable for all the assets. You can configure depreciation on product from the Product Catalog page.
    • Asset Level: If selected, the configuration will be applicable for individual assets.
    • Do Not Deprecate: If selected, the depreciation will not be calculated.
  2. Select the Depreciation Method that you want to use for calculation. The options are: Straight Line, Declining Balance, Sum of the Years Digit, and Double Declining Balance. This is available if Asset Level option is selected.
  3. Select the Depreciation Type. The options are:
    • Useful Life: The span of time during which the asset is considered useful. If selected, enter the number of months till which the asset is considered as useful and the Salvage Value which is the estimated selling value of an asset after its useful life span expires.
    • Depreciation Percentage: Enter the depreciation percent/year to be considered and the Salvage Value.
  4. Once done, click Update.

Other Information

The other information shows additional details about the asset.

Other Information
Other Information
  • QR Code: Shows the QR code of the asset.
  • Used By: Shows the name of the person who is using the asset. You can edit if required.
  • Location: Shows the location of the asset. You can edit if required.
  • Department: Shows the department of the asset. You can edit if required.
  • Company: Shows the company associated with the hardware asset. This field is available only if the Managed Services Provider feature is enabled.
  • Host name: Shows host-name of the asset. i.e name of the added asset host. You can edit if required.
  • Domain Name: Shows the domain name. You can edit if required.
  • IP Address: Shows the unique IP address of the asset. You can edit if required.
  • MAC Address: Shows the unique MAC address of the asset. You can edit if required.
  • Subnet Mask: Shows the subnet mask of the asset. You can edit if required.
  • Vendor: Shows the Vendor from where the asset is bought. You can change if required.
  • Asset Condition: Shows the condition of the asset. The options are: None, Faulty, Good, and Non Repairable.
  • Movement Status: Shows the status of the asset movement.
  • Under Change Control: Shows whether the asset is under change control.
  • Business Service: Shows the associated service with the respective asset. You can edit the value.
  • Origin: Shows from where the asset is originated. It can be Discovery, Manually, Agent, CSV Import, or Poller.
  • Acquisition Date: Shows the date of the addition of the asset.
  • Assignment Date: Shows the date of the Assignment, when it is handed over to any user.
  • Created and Last Updated Date: Shows the date and time of the asset created and last updated.