Request Feedback Settings

The admin can configure the feedback settings to ask for requester’s comments to measure the quality of service and overall experience of the users. When a request is resolved or closed, the system sends an email to the requester with the feedback form link. This link redirects the requester to the feedback form in the system.

To view the Request Feedback Settings page, navigate to Admin > Request Management > Request Feedback Setting.

The page provides the below options:

• Resolved: You can send the feedback link when a request is resolved.
• Closed: You can send the feedback link when a request is closed.
• Send Feedback Manually: You can allow the technician to send the feedback link manually and not automatically.

Related Topics

• Ask for feedback: See how technicians can ask for feedback.
• Feedback form: See how you can customize the feedback form.