Status and Assignment Transition
You can view a pictorial updation of the stages in the Status and Assignment Transition.
For each requests, the progress is recorded pictorially and displayed. For example, When a request is raised, the status of the Request is OPEN. But as soon as the technician starts working on it, gradually the status changes to In progress or Pending.
Here, the below image shows the Transition, which took place from status OPEN to In progress. Also, the time taken for prior as well as the current status is also displayed.