Release Details Page
To view the Release Details page, click on the subject of the release or View Details page icon as shown below:
To view the Release Details page, click on the subject of the release or View Details page icon as shown below:
The Release Details Page appears as shown below.
You can see the complete subject and the description at the top of the details page.
These properties tell you the current statistics of the release and help you to classify them under different labels. When someone works on a release, they update the labels accordingly. For e.g. if the status is closed, it means you do not need to do anything on the release.
Parameter | Description |
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Status | This label shows the current status of the release. The status is based on the release workflow. |
Priority | The label classifies the release based on the priority. The value in this label shows the current priority of the release. The default values are: Low, Medium, High, and Urgent. |
Urgency | The label classifies the release based on the urgency. The value in this label shows the current urgency of the release. The default values are: Low, Medium, High, and Urgent. |
Impact | The label classifies the release based on the impact factor. The value in this label shows the current impact of the release. The default values are: Low, On Users, On Department, and On Business. |
Technician Group | The label helps you sorting the technician when there is a long list. Based on the value selected here, the value of Assignee dropdown changes. |
Assignee | The label classifies the release based on the person to whom this release is assigned. When the value is ‘unassigned’, it means that release is not assigned to anyone. The values of assignee depends on the Technician Group value. |
Due In | Shows the time frame by which you should do all the work related to the release. |
Release Risk | Shows the risk related to the release. The options are: Low, Medium, and High. |
Add Tags | You can add the custom tags to quickly find the releases based on it. Also, system adds some default tags when based on certain labels and actions. |
You can create or update different actions and activities as a part of communication, collaboration, and resolution in the release. The available types of actions are:
Action Types | Description |
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Planning | You can create a schedule and the plan related to the release. |
Collaboration | You can add collaboration messages and notes related to the release. |
Tasks | You can add and manage different tasks related to the release. |
Approvals | You can see the approvals given for the release and remind the concerned technician about it. |
Relations | You can relate the release with other requests, changes, asset, knowledge. |
Work Log | You can add and manage the work log about the time and actions spent on the release. |
Audit Trail | You can see the activity in the journal of all the actions related to the release. |
Notifications | You can send notifications related to the release. |
The other information displays additional details about the release. You can also change them if required.
On the top-right corner of the page, you will see a set of actions.