Request management group has the options that are specific to customize the request module. It has the following features:
- Request Form: Customize the request form to add and manage the fields.
- Request Status: Manage the values of the status dropdown in the request management.
- Priority Matrix: Manage the value of priority based on the urgency and impact of the request.
- Request Feedback Setting: Manage how and when the requesters can give the feedback when a request is processed.
- Response Templates: Manage the standard communication by creating pre-defined responses for standard requests.
- Email Command Settings: Manage the format and commands of the Email.
- Request Categories: Manage the categories of the requests for better classification.
- Request Templates: Manage the standard requests by defining pre-defined templates for quick access.
- Feedback Form: Manage the feedback form settings to capture the maximum details from the requesters.
- Request Custom Rules: Manage the custom rules for request processing that complies with your organization policies.
- Request Form Rule: Manage the request form fields and its rules.
- Source: Manage the source of information that helps someone to create a request.