Product ISO Link for Ubuntu 18.04
System Hardware Requirements
- Please refer Hardware Requirements
Download product ISO containing Ubuntu 18.04 from following link:
Installation Process
- Boot ISO. in your target machine.
- Select language:
Motadata Docs
- AIOps
- Getting Started
- Flow Analysis
- Dashboards
- Monitors
- What is a Monitor?
- Monitor Settings
- Monitor Rediscovery
- Topology Scanner
- SNMP Device Catalog
- Process Monitoring
- Service Monitoring
- File and Directory Monitoring
- Configure the Monitoring Time-period
- Custom Monitoring Fields
- Configuring a Monitor Maintenance Window
- How to edit Monitor properties?
- How to Delete a Monitor?
- Integrations
- Agent-Based Monitoring System
- Log Management
- Plugin Management
- Topology
- ServiceOps
- Technician User Guide
- Introduction
- Motadata Dashboard
- Request Management
- Overview
- Request List View
- Creating a Request
- Creating a Service Request
- Request Details Page
- Updating a Request
- Merging and Splitting Requests
- Marking Requests as Spam
- Assigning and Claiming a Request
- Archiving a Request
- Printing a Request
- Status and Assignment Transition
- Resolving and Closing a Request
- Work Conversations
- Tasks
- Adding Relations
- Adding Work Log
- Audit Trail
- Sending Email Notifications
- Integration
- Asking for Approval
- Asking for Feedback
- Adding Watchers
- Executing Scenarios
- Problem Management
- Change Management
- Release Management
- Overview
- Use Case
- Release List View
- Creating a Release
- Release Details Page
- Assigning and Claiming a Release
- Updating a Release
- Release Workflow
- Planning a Release
- Collaboration
- Asking for Approval
- Tasks
- Adding Relations
- Adding Work Log
- Audit Trail
- Sending Email Notifications
- Closing a Release
- Reopening a Release
- Archiving a Release
- Restoring Release
- Asset Management
- Contract Management
- Purchase Management
- Patch Management
- Package Management
- Project Management
- Knowledge Management
- Reports
- Approval Management
- Task Management
- Admin Section
- Overview
- Automation
- Users
- Organization
- Support Channels
- Request Management
- Service Catalog
- Problem Management
- Change Management
- Release Management
- Asset Management
- Overview
- Asset Types
- Asset Custom Fields
- Asset Status
- Asset Custom Rules
- Asset Groups
- SNMP Custom Properties
- Software Categories
- Software Types
- Relationship Types
- Asset Discovery
- Software Rules
- RDP Configurations
- Product Types
- Manufacturer Catalog
- Product Catalog
- Product Custom Fields
- Vendor Catalog
- Vendor Custom Fields
- Barcode
- IP Range Location
- Asset Movement
- Manage Baselines
- Variance Detection
- Wake On LAN
- Asset Configuration
- Contract Management
- Purchase Management
- Patch Management
- Project Management
- Knowledge Management
- User Survey
- Support User Guide
- Integration Docs
- Installation and Upgrade Document
- Introduction
- Prerequisite Guide
- Server Installation Guide
- Plugin Server Installation Guide
- High Availability
- Upgrade Guide
- Patch Installation Guide
- File Server Installation Guide
- DMZ Server Installation Guide
- Agent Installation Guide
- Remote Desktop Installation Guide
- Motadata ServiceOps WebRTC Installation Guide
- Poller Service Installation Guide
- Technician User Guide
- Select installation type, “Install IT Service Desk”.
- The installation process will start.
- After installation is completed, log in with the credentials mentioned below:
Username: jarvis
Password: marvel - Go to product directory using the below command:
cd /opt - Make Sure you have execute permission to build file. If it does not have execute permission then you can change it by following command.
sudo chmod 777 service_desk_master_CI - Run Installer using the following command:
sudo ./service_desk_master_CI
- During Installation, the Installer will prompt for Password. Please provide the following password : mypassword.
- Once you see the below screen, that means you have successfully installed the product.
- After Installation, wait for five minutes.
Navigate to http://{server_IP}/register, it will open the Registration form as below :
- Please provide the Super Admin user details there.
- Click on ‘Register’ once the form is filled. It will redirect you to the Login Page. Use the tab to switch between the Support and Technician Portal.
- Note that:
- You can login to Technician Portal by selecting ‘Technician Portal Login’ tab.
- You can login to Support Portal by selecting ‘Support Portal Login’ tab.
