• globe icon

Motadata Docs

Product ISO Link for Ubuntu 18.04

System Hardware Requirements

Download product ISO containing Ubuntu 18.04 from following link:

Download Link

Installation Process

  1. Boot ISO. in your target machine.
  2. Select language:
Language Selection
Language Selection
  1. Select installation type, “Install IT Service Desk”.
Installation
Installation
  1. The installation process will start.
Installation Process
Installation Process
  1. After installation is completed, log in with the credentials mentioned below:
    Username: jarvis
    Password: marvel
  2. Go to product directory using the below command:
    cd /opt
  3. Make Sure you have execute permission to build file. If it does not have execute permission then you can change it by following command.
    sudo chmod 777 service_desk_master_CI
  4. Run Installer using the following command:
    sudo ./service_desk_master_CI
Installer
Installer
  • During Installation, the Installer will prompt for Password. Please provide the following password : mypassword.
Password Prompt
Password Prompt
  1. Once you see the below screen, that means you have successfully installed the product.
Successful Installation
Successful Installation
  1. After Installation, wait for five minutes.
    Navigate to http://{server_IP}/register, it will open the Registration form as below :
Registration Form
Registration Form
  1. Please provide the Super Admin user details there.
  2. Click on ‘Register’ once the form is filled. It will redirect you to the Login Page. Use the tab to switch between the Support and Technician Portal.
  3. Note that:
    1. You can login to Technician Portal by selecting ‘Technician Portal Login’ tab.
    2. You can login to Support Portal by selecting ‘Support Portal Login’ tab.

On this Page