The Problem management group has the options that are specific to customize the problem module. It has the following features:
- Problem Form: Customize the problem form to add and manage fields.
- Problem Category: Manage the categories of the problems for better classification.
- Problem Status: Manage the values of the status dropdown in the problem management.
- Problem Templates: Manage the standard problems by defining the pre-defined templates for quick access.
- Problem Custom Rules: Manage the custom rules for problem processing that complies with your organization policies.