Change Custom Rules
The custom rules help you to enforce the organization’s compliance while processing a change. Using these rules you can ensure that any change in the change attributes is supported by proper comments or notes. For example, a change should not move to the closed state if there is no technician assigned to the change. Similarly, you can use custom rules to enforce the approval workflows and closing tasks to close a change.
To view the Change Custom Rules page, navigate to Admin > Change Management > Change Custom Rules.
When Should Custom Rules be Enforced
For the change management module, the custom rules are evaluated based on the actions configured at any of the below stages:
- Submitted Rules: Check the items that should be enforced before submitting a change request.