Knowledge section is the library of all the articles, guides, and FAQs that are related to this system. The content of this section is available to all the people who can access the system URL. The content is totally free that means you do not need to register or login into the system to view the articles. The knowledge articles here are generally managed by the authenticated users who are also Subject Matter Experts (SMEs). The knowledge articles help people to get self aware about something before raising the tickets.