Motadata Service Desk – Server Installation via Build

System Hardware Requirements

• Please refer Hardware Requirements

Fresh Installation Guide

After installing the Base OS, follow the below steps to install the product on your server:

1. Copy release build installer (service_desk_master_CI) to target machine.
2. Make Sure you have execute permission to build file. If it does not have execute permission then you can change it using below command:
   sudo chmod 777 service_desk_master_CI

3. Run Installer by following command
   sudo ./service_desk_master_CI

4. During Installation, Installer will prompt for Password. Please provide following password : mypassword

• Once you see below screen, that means you have successfully installed the product.

5. After installation, check the services of ‘Main Server’, ‘Report Server’, and ‘Discovery Server’ using the below commands respectively:
   systemctl status ft-main-server

systemctl status ft-analytics-server

systemctl status ft-discovery-service

6. After Installation, wait for five minutes.
   Navigate to http://{server_IP}/register, it will open the Registration form as below :

7. The registration form is for the first user, who is by default the Super Admin who has all the rights. Register the user, and use the credentials to login to the ServiceOps Portal.
8. Click on ‘Register’ once the form is filled. It will redirect you to the Login Page. Use the tab to switch between the Support and Technician Portal.
9. You can also access the ServiceOps Portal from a web-browser on http://{server_IP}/login.