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Motadata Docs

Motadata Service Desk – Server Installation via Build

System Hardware Requirements

Downloading and Install Base OS

You need Ubuntu-20.04.03 OS to run our product. Follow the link to download the OS:

https://motadataserviceops.s3.ap-south-1.amazonaws.com/serviceops-customer-releases/ubuntu20/Base_OS/ubuntu-20.04.3-server-amd64.iso

For Ubuntu-18.04.03 OS, follow the link to download the OS:

https://motadataserviceops.s3.ap-south-1.amazonaws.com/serviceops-customer-releases/OS/ubuntu-18.04.3-server-amd64.iso

If you need RedHat OS RHEL 7.7 to run our product. Follow the link to download the OS:

https://motadataserviceops.s3.ap-south-1.amazonaws.com/serviceops-customer-releases/redhat/OS/rhel-server-7-x86_64-dvd.iso

Product Installer

If the base OS installed is Ubuntu 18.04.03 download product build/installer from following link : Download Link

If the base OS installed is Ubuntu 20.04.03, download product build/installer from following link : Download Link

If you are using a RedHat 7 download the product build installer from below link : Download Link

If you are using a RedHat 8 download the product build installer from below link : Download Link

Fresh Installation Guide

After installing the Base OS, follow the below steps to install the product on your server:

  1. Copy release build installer (service_desk_master_CI) to target machine.
  2. Make Sure you have execute permission to build file. If it does not have execute permission then you can change it using below command:
    sudo chmod 777 service_desk_master_CI
Main Server
Main Server
  1. Run Installer by following command
    sudo ./service_desk_master_CI
Run Installer
Run Installer
  1. During Installation, Installer will prompt for Password. Please provide following password : mypassword
Password Prompt
Password Prompt
  • Once you see below screen, that means you have successfully installed the product.
Install Success
Install Success
  1. After installation, check the services of ‘Main Server’, ‘Report Server’, and ‘Discovery Server’ using the below commands respectively:
    systemctl status ft-main-server
Main Server Services
Main Server Services

systemctl status ft-analytics-server

Report Server Services
Report Server Services

systemctl status ft-discovery-service

Discovery Server Services
Discovery Server Services
  1. After Installation, wait for five minutes.
    Navigate to http://{server_IP}/register, it will open the Registration form as below :
Registration Form
Registration Form
  1. The registration form is for the first user, who is by default the Super Admin who has all the rights. Register the user, and use the credentials to login to the ServiceOps Portal.
  2. Click on ‘Register’ once the form is filled. It will redirect you to the Login Page. Use the tab to switch between the Support and Technician Portal.
  3. You can also access the ServiceOps Portal from a web-browser on http://{server_IP}/login.