Use Case

Stark Industries uses multiple software for their day-to-day business requirements. These Software need to be upgraded as and when the new releases arrive. To do so, the ServiceOps Release Management helps in managing, planning, scheduling, and deploying the software by going through the various phases of the release management lifecycle. It involves the below steps:

1. First create the Software Upgrade Release in the ServiceOps as shown below. For more details, refer to Release Creation.

2. Once created, accept the release and start its execution.
3. In the planning stage, define the plan and schedule for the release. You can also add tasks and associate request, problem, change, asset, and knowledge related to the release.

4. Next, carry out the release tasks associated with each phase. For example, in the approval stage, gain the approval from the approvers and move ahead.
5. The release phases will get completed as and when the tasks associated with each phase gets fulfilled.

6. Once the review of the “Software Upgrade” release is completed, it gets closed automatically, and the release process ends.
7. Similarly, you can track and maintain other releases as well.