Sometimes a problem is very complex and you may want to divide it into simpler requests, problems, change, release, asset, knowledge, and project categories. Also, you may find other similar problems and it’s a good idea to associate all these.
In the Relations tab, system helps you building a contextual information by linking various items. This tab gives you an option to create relationships between a problem and other Requests, Problems, Changes, Releases, Assets, Knowledge Articles, and Projects. Also, you can create a new incident, request service, problem, change, release, and asset and associate them with the problem at the same time.