Motadata ServiceOps supports Remote Desktop Protocol (RDP). Using this the technicians can remotely access the client machine, analyze the issue, and resolve it soon. It is often used by the users working remotely, administrators, and the support technicians.
To use a remote desktop session, you need to follow the below steps:
- Install the RDP server from the backend.
- Configure RDP in the ServiceOps GUI.
- Install the RDP Agent in the target machine.
This part contains the below sections: