Tasks
The tasks are the activities required to resolve the request. Creating tasks is not mandatory but a convenient feature to effectively work on a request. You can add tasks, assign technicians, and set due date for them.
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The tasks are the activities required to resolve the request. Creating tasks is not mandatory but a convenient feature to effectively work on a request. You can add tasks, assign technicians, and set due date for them.
The Tasks tab displays all the tasks done for a request. Here, you can perform the following activities:
When you add a new task from the Request Details page, the task automatically gets associated with this request. To add a task:
Parameters | Description |
---|---|
Subject | Enter the subject of the task. |
Assigned to | Select the technician to whom the task is to be assigned. |
Task Type | Select the task type. |
Technician Group | Select the technician group to whom the task is to be assigned. |
Start Date | Select the date when the task should start. |
End Date | Select the date till which the task should end. |
Status | Select the status of the task. |
Priority | Select the priority of the task. |
Notify Before | Set the hours or minutes before which the technician should be notified about the task. |
Description | Enter the description of the task. |
You can manage request related tasks from the task list. It is very similar to managing the request.
Here, you can do the following:
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