A service is that business units deliver to the business customers. For example, the delivery of financial services to the customers of a bank, or goods to the customers of a retail store. The successful delivery of business services often depends on one or more IT services.
A problem is associated with a business service. You can manage the list of business services. Also, in the Problem Details page, you can select, and associate a business service to the problem.
To view the list page, navigate to Admin > Organization > Business Service and the page appears.