ITSM MSP

ServiceOps MSP Automation

Serve your customers at multiple locations with a unique unified customizable service desk software. Deliver consistent service experience to elevate your business.

Design Service Delivery for Multiple Clients

Deliver consistent workspace experience with our PinkVerify, ITIL-aligned processes built on DFITTM (Deep Learning Framework for IT Operations).

Multi-portal Support

Create a dedicated service portal for each client with a unique URL.

Workflow Automation

Create workflows to trigger automation based on the client’s domain.

Asset Management

Manage your client’s hardware and software assets from one place.

Efficient Client Management

Efficient Client Management

  • Ensure customization of each portal with branding assets.
  • Control portal settings from a single technician portal.
  • Generate client-specific reports for maximum transparency.
One Platform, Multiple Clients

One Platform, Multiple Clients

  • Manage incoming ticket floods from multiple clients with features like auto-assignment.
  • Set the proper context and resolution with ITIL processes like problem, change, and asset management.
  • Allow technicians to access client data from a mobile app.
Manage Client Expectations

Managing Client Expectations

  • Set the right expectation by defining SLAs for each client.
  • Define what to be done when a ticket is not responded or resolved in time.
  • Capture company-specific scenarios and automate them.

Unified Platform to Manage Your Clients

End User Survey

Launch an end-user survey to know how they like your services.

Announcements

Display an announcement on a particular client’s service portal.

Knowledge Base

Create an enriched knowledge base and deflect tickets for known issues.

Customization

Create custom fields to capture additional information while creating a client portal.

Your single source of answers to ITOps challenges

Oct 27, 2020
A Complete Guide on Service Desk Automation
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Mar 03, 2019
Beginners Guide to ITIL & ITSM
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