Example Scenario 1

To understand the workflow, a small case scenario is considered. Here, you will see:

• Triggering of workflow condition
• Execution of workflow action

A workflow with the following statements is created:

• Name: Priority is high when the impact is on business.
• Trigger Statement: When a new request is created.
• Condition Statement 1: When the impact = business.
• Action for condition statement 1: Set priority = high.
• Condition Statement 2: When the impact = department.
• Action for condition statement 2: Set priority = medium.

Now, create a request with impact = department. The priority of the request should automatically take the value – ‘medium’.

When the Impact value is changed to ‘Business’, the Priority of the request changes to – ‘High’.