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Example Scenario 1

To understand the workflow, a small case scenario is considered. Here, you will see:

  • Triggering of workflow condition
  • Execution of workflow action

A workflow with the following statements is created:

  • Name: Priority is high when the impact is on business.
  • Trigger Statement: When a new request is created.
  • Condition Statement 1: When the impact = business.
  • Action for condition statement 1: Set priority = high.
  • Condition Statement 2: When the impact = department.
  • Action for condition statement 2: Set priority = medium.
Workflow for Example Scenario
Workflow for Example Scenario

Now, create a request with impact = department. The priority of the request should automatically take the value – ‘medium’.

Workflow when Impact is on Department
Workflow when Impact is on Department

When the Impact value is changed to ‘Business’, the Priority of the request changes to – ‘High’.

Workflow when Impact is on Business
Workflow when Impact is on Business

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