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Motadata Docs

POST Create a Request


In order to create a new request, you have to call the above endpoint with the following key-values:


Key Description
Authorization Bearer {access token obtained after authorization}
Content-Type application/json


You would be sending a JSON request that will create a ticket and populate its details. Some of the key-value pairs are compulsory, notice the description of each.

Note: Keys with asterisk are compulsory.
Key Value Type Description
subject* String Subject of the ticket.
categoryName String Category Name of a Request. Set to ‘Request’ as it is default to ‘Service Request’.
requesterEmail* String Email address of the user registered for the client.
ccEmailSet String Array Email Address of People to whom notification is to be sent for certain events on Request.
tags String Array These are additional identifiers attached to a ticket. Its a list that can contain n number of STRINGS.
impactName String Describes the effect of the Request. Possible values are: Low, On User , On department, Or On Business.
priorityName String Shows the importance of the Request. Possible values are: Low, Medium, High, or Urgent.
urgencyName String Marks the request as urgent. Possible values are: Low, Medium, High, or Urgent.
departmentName String Additional information about the ticket.
locationName String Name of the Location where Request happened. Note that Location Must Exist with same name.
supportLevel String Describes the level of the provisioned support. Possible Values are: Tier1, Tier2, Tier3, or Tier 4.
spam Boolean Possible Values are True or False.
assigneeEmail String Name of the Assignee.
Technician Group Name String Name of the group to which the Technician belongs.
source String It shows the origin of the ticket. The Source can be either Support Portal or the Technician portal. Default source for Rest API is ‘External’.
fileAttachments Object Array Reference File Name of attachments for a Request. For example:[ { “refFileName” : “abc”, “realName” : “xyz.pdf” } ]
statusName String Possible values are Open, In Progress, Pending, Resolved, and Closed.
linkAssetIds Object Array Add asset id with model name. For example :”linkAssetIds”: [{“assetModel”: “asset_hardware”,”assetId”: 1}].
customField MAP:{key: STRING, value: OBJECT} This key is related to custom fields. Example “customField”: {“New Dropdown”: “1”, “New Number”: 110.1,”New Text Area”: “a11”, “New Text Input”: “111”}

Example (Request & Response)


curl --request POST
--url 'http://{Server-url}/api/v1/request'\
--header 'Authorization: Bearer eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJleHAiOjE1ODUxNTk0MTksInVzZXJfbmFtZSI6Im5pcmF2LnBhdGVsQG1vdGFkYXRhLmNvbSIsImp0aSI6ImZhZTY2YTdiLTY0NDQtNGY4OS1hNGNmLWZmOGY3NDIyMThhZiIsImNsaWVudF9pZCI6ImZsb3RvLXdlYi1hcHAiLCJzY29wZSI6WyJOTy1TQ09QRSJdLCJ0ZW5hbnRJZGVudGlmaWVyIjoiYXBvbG8ifQ.i65Huu91E5xP2fXk7hY45VBN1wZSRhvDAT1WRCqcuRw'
--header "Content-type: application/json"
--data '{
"requesterEmail": "a@b.com",
"ccEmailSet": [
"subject": "asdasd",
"impactName": "Low",
"priorityName": "Low",
"statusName": "Open",
"urgencyName": "Low",
"customField": {
"New Dropdown": "1",
"New Number": 110.1,
"New Text Area": "a11",
"New Text Input": "111"
"name": "INC-1",
"tags": ["asdasd"]


"id": 1,
"createdTime": 1584699527485,
"updatedTime": 1584699528033,
"requesterEmail": "a@b.com",
"requesterName": "utsav",
"ccEmailSet": [
"subject": "asdasd",
"impactName": "Low",
"priorityName": "Low",
"statusName": "Open",
"urgencyName": "Low",
"tags": [],
"customField": {},
"source": "Technician Portal",
"spam": false,
"departmentName": "IT",
"supportLevel": "tier1",
"name": "INC-1"