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Login into Portal

Some features in the Support Portal are available only after login. The login page is same for technician and requesters. You can login by using your email and password. If you do not have a login account, ask your administrator. After your account is created, you will get a verification link on your email address. When you click on the link, you will be redirected to the Change Password page. Create a secured password and proceed to login.

Login Page
Login Page
Home Page After Login
Home Page After Login

Here, you have the below options:

  1. Menu: You can hide or view the menu.
  2. Create New: You can create a new incident or service request.
  3. Notifications: You can view the notifications and configure the preference settings.
  4. Keyboard Shortcuts: You can view the available keyboard shortcuts.
  5. Edit Profile: You can view the edit profile, sign out, and technician portal options.
  6. Search: You can search for the required item.
  7. My Requests: You can view the requests assigned to yourself.
  8. Create Incident: You can create incident requests.
  9. View Approvals: You can view the approvals.
  10. Create Request Service: You can create a service request.
  11. View Knowledge: You can view the available knowledge articles.
  12. Most Read: You can view the knowledge articles that are read most.
  13. Chat: You can chat with the agent for any query.

Notifications

You can view the notifications received on various events and also configure the preferences based on which they will appear.

Notifications
Notifications
Preference Settings
Preference Settings

Enable Show on screen Notification to view the notifications on the screen.

Select the options whose notification you want to view. The options are:

  • My approval is requested
  • My approval is ignored.
  • My new request is created
  • Response received on my request
  • Resolution of my request
  • Approval Reminder

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