ServiceOps

Drive IT Through
Innovation

An AI-enabled Platform that Empowers IT Organizations to Rapidly Adopt Changes Across People, Processes, and Technology.

Accelerate Digital Transformation with
Intelligent Service Management

A Unified Platform that Includes PinkVERIFY Certified Service Desk, Asset Manager, and Patch Manager to Streamline Business Processes across the Organization Without the Need for Third-party Tools.

Reinvent your Internal Service Delivery

Motadata ServiceOps is an ITIL compliant ITSM tool that uses AI/ML to optimize and streamline service delivery across the various business processes.

Boost the productivity of your service desk technicians through AI-driven ticket assignment, with the workload as one of the factors.

Leverage AI-powered automation for tasks like assignment or reassignment after an SLA breach.

Promote self-service through smart suggestions from the knowledge base when creating a request/incident ticket.

Reshape ITAM Strategy: Get More, Spend Less

Maintain complete transparency of your IT and Non-IT assets using our Asset Manager solution and never lose track of your inventory, powered by ITIL processes.

Deep integration with our Service Desk to simplify the process of managing the life-cycle of SA and HA.

Agent and agentless automatic asset discovery.

Robust CI database to manage IT and Non-IT assets.

Reduce Security Vulnerabilities with Automated Patching

Reduce security risks and increase operational efficiency by centrally managing all distributed endpoints and keeping all systems updated using our patch management software that automates the entire patch management life-cycle.

Automate vulnerability scanning and patch deployment from a central location.

Ensure patch testing and approval before distribution across endpoints.

Achieve compliance with out-of-the-box system health detection and reports.

Revision Analytics & Reporting

Motadata ServiceOps is equipped with 20+ OOB dashboards for different stakeholders. Apart from this, technicians can generate and schedule Audit and Performance reports on the go without acquiring additional skills for complex and difficult SQL queries.

Drag and drop dashboard builder using widgets.

OOB reports for common use-cases across ITIL functions.

Custom report types to accommodate various business requirements.

What Our Customers Are Saying!

Leading BFSI Increased
2X Operational
Efficiency

Watch Video
Next Story: 30% Increase in Efficiency
Mr. Alex Mijares

IT Officer - ICICI Finance Ltd ( BFSI )

Motadata Network Monitoring Product Suite. Comprehensive Reporting, Customization flexibility and User-friendly GUI are few of the features which are Alex’s personal favorite.

Leading BFSI Increased
2X Operational
Efficiency

Watch Video
Next Story: 30% Increase in Efficiency
Mr. Alexa Mijares

IT Officer - ICICI Finance Ltd ( BFSI )

Motadata Network Monitoring Product Suite. Comprehensive Reporting, Customization flexibility and User-friendly GUI are few of the features which are Alex’s personal favorite.

Leading BFSI Increased
2X Operational
Efficiency

Watch Video
Next Story: 30% Increase in Efficiency
Mr. Alex Mijares

IT Officer - ICICI Finance Ltd ( BFSI )

Motadata Network Monitoring Product Suite. Comprehensive Reporting, Customization flexibility and User-friendly GUI are few of the features which are Alex’s personal favorite.

Motadata ServiceOps

Your Choice of
Deployment

An Extensible ITSM Platform powered by AI and Intelligent Automation.

  • Workflow automation and categorization
  • NLP powered Virtual Agent for self-service
  • CI database for HA and SA
  • Automated deployment and testing of patches

Explore All Features

ServiceOps Modules

Motadata ServiceOps includes Three Modules: Service Desk, Asset Manager, and Patch Manager to Help Streamline your Business Processes.

ServiceOps Service Desk

A PinkVERIFY certified service desk that enhances end-user experience and accelerates digital transformation using conversational AI and smart automation.

ServiceOps Asset Manager

An ITAM solution that helps organizations automate the end-to-end life cycle of both IT and Non-IT assets across the organization.

ServiceOps Patch Manager

Patch management solution designed to help organizations manage, streamline, and automate the patch management life cycle.

Seamless Integration with your Favorite
AIOps Technologies

Explore ServiceOps

Motadata’s IT Service Management Software is Easy to Use, Simple to Set up, and has Everything you Need to Provide a Seamless IT Service Delivery.

Try ServiceOps for 30 Days

Download our software free of cost for 30 days

Schedule Demo With Our Expert

Book a slot in our calendar and experience ServiceOps live.

Contact Sales

Still, have questions? Feel free to reach out to us.

Motadata AIOps

Your One-Stop Solution for Entire IT Infrastructure

Motadata AIOps is a platform built on Deep Learning Framework for IT Operation that derives insights from the metric, log, and network traffic data, through automated data ingestion from a single agent. From detection to remediation, the AI engine improves operational efficiency and accelerates digital transformation.

By TEAMS

See how various business teams leverage Motadata to improve productivity and streamline internal processes to achieve larger organizational goals.

By USECASEs

See how Motadata can help solve challenges for various use-cases with an aim to increase uptime and boost efficiency with AI/ML and automation.

Our Success Stories

See How Companies like yours use IT Asset Management to Gain Actionable Insights

TELECOM
More than 50 metrics analyzed per device

RADWIN, Israel selects Motadata as OEM Partner for its integrated NMS product suite for carrier-g...

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HEALTHCARE
1200+ Assets Monitored and Managed

Motadata helped Emirates Healthcare to streamline IT operations with Smart Automation, to handle ...

Download Now
TELECOM
More than 27 GB of log data processed per day

Bharti Airtel, A leading global telecommunications company selected Motadata for its unified feat...

Download Now

Do You Have Any Questions? Please Ask Here We Are Ready to Help You Out

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Ask Your Question

IT service management (ITSM) is a group of procedures and actions that IT companies use to manage their IT services throughout their life cycles. ITSM organizes the IT organization’s operations around service delivery, making sure that the business teams have access to the services they require to perform their daily activities successfully.

ITSM associates an organization’s IT goals and actions with the overall business goals. It reduces IT costs, allowing businesses to optimize their return on investment and get the most out of their IT budgets. ITSM is a methodical approach to IT that encourages transparency and accountability between IT and the business.

An ITSM framework is an official structure of best practices that provides a realistic direction to service management, enabling continual development of provided services. The ITSM framework defines standard procedures and techniques to improve IT productivity and supports a wide range of IT services like networks, databases, and applications, as well as non-IT business activities.

Some of the most popular ITSM frameworks are ITIL, COBIT, ISO/IEC 20000, MOF, USMBOK, Six Sigma, TOGAF, etc.

ITSM is a set of processes that organizations use to manage and deliver their IT services and through which users can make IT-related requests and report issues. ITSM aligns the goals of the IT organization with the business requirements.

ITIL (Information Technology Infrastructure Library) is a framework that first appeared in the 1980s as a collection of best practices for ITSM. ITIL provided standardization and broad adoption of best practices to IT companies everywhere, and it continues to be the dominant standard for IT organizations all over the world when it comes to providing efficient IT service management.

The ITIL framework serves as a road map for modern IT businesses to follow while implementing ITSM to bring greater value to their organizations through effective management of the IT service life cycle.

The ITIL processes are classified into five service lifecycle stages: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

The goal of Service Strategy is to define which services the IT organization will provide and what capabilities will need to be created.

Service Design is concerned with the creation of new IT services as well as the modifications and enhancement of current ones.

The goal of Service Transition is to build and deploy IT services in a coordinated manner so that they cause minimum impact on existing operations.

Service Operation guarantees that IT services are delivered effectively and efficiently.

Continuous Service Improvement (CSI) attempts to continuously enhance the efficacy and efficiency of IT processes and services by making use of quality management methodology.