Introduction

Modern businesses are driven by data. Proper data lays the foundation for effective monitoring and improvement of service delivery. A Dashboard provides a glance-view of key KPIs and relevant data. It can also contain important links (as shortcuts). The data shown on a Dashboard can be filtered to reflect a particular business process.

Motadata gives a robust Dashboard that is customizable and can show data in n number of ways. Some of the advantages of using the Motadata Dashboard are as follows:

• A Dashboard is an empty canvas where a user can add custom data blocks to present the most valuable and useful set of information.
• It allows a user to see at a glance an overall situation report of the desired information.
• It enables a user to drill down into the details by simply selecting the desired variable and object.
• An easy graphical interface allows a user to play with data and do easy cross-sectional analysis.
• It can be a one page snapshot of key matrices of a business. A user of the Motadata Dashboard can quickly judge how well the Helpdesk is functioning.

Components of a Dashboard

A user can create multiple Dashboards and each can show different data blocks. It can be shared with multiple users; even individual data blocks can be shared with multiple users.

There are two main components of a Dashboard:

Filters: A Dashboard has two filters based on which the data is shown; they are: Date and Time range and Location filter. If both the filters are set, then a data point has to satisfy both the set filter conditions.

The location filter shows exclusively the data points having the set location. For example, if location is set to Ahmedabad then all the KPIs and Widgets will show data of that particular location. Filters are not applicable on Shortcuts.

Dashlet: A Dashlet is a single data block in a Dashboard. Currently, we support three kinds of Dashlets:

1. KPI: A KPI (Key Performance Indicator) is a measurable value which helps in deducing the efficiency of a system. For example: the number of resolved Request tickets over the last 30 days is one of the many indicators of efficiency of the Helpdesk.
2. Widgets: A Widget is a graphical representation of the data filtered by time and other parameters.
3. Shortcuts: It is a list of Frequent Access Items like My Open Requests, My Pending Approval, My Open Tasks, etc.

The list of supported Modules

The Dashboards can be created for the following modules:

• Incident or Service Request
• Problem
• Change
• Release
• Asset Management (Hardware, Software, and Non IT)
• Patch
• Software License
• Project

Who Can Work with the Dashboards?

A Technician with the following Technicians (Admin >Technician) can work with the Motadata Dashboard:

• Manage Dashboard: You can only create Dashboards and add a Predefined Dashlet, but you cannot create a new Dashlet.
• Manage KPI and Widget: You can create Dashboards and add a Predefined Dashlet. Also, the creation of a new Dashlet is possible.