• globe icon

Motadata Docs

Motadata Service Desk – Server Upgrade Guide

Notes:

  • The upgrade of the server has to be done incrementally. Meaning, from build 1.0 you cannot jump to 1.2; you have to download the in between version.
  • Kindly perform a DB backup before doing an upgrade.
  1. It is recommended that you take snapshot of your existing virtual machine before proceeding with upgrade.
  2. Download the latest release build from the below link:Download Link
  3. Copy release build installer (service_desk_master_CI) to target machine.
  4. Make Sure you have execute permission to build the file. If it does not have execute permission then you can change it by using the below command:sudo chmod 777 service_desk_master_CI
  5. Run Installer using the following command:sudo ./service_desk_master_CI
Run Installer
Run Installer

Once you see the below screen, that means you have successfully upgraded the product.

Deployment Done
Deployment Done
  1. Now wait for at least 5 Minutes to allow restart of all the Motadata services.
  2. Now, you can login to Motadata as usual and start using the product.
Login
Login

On this Page