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Problem List View

The Problem List View page displays all the available problems in the system. It is the central hub for a technician, where you can find a problem, and act upon it.

Problem List View
Problem List View

Here, you can do the following:

  1. Filter: You can filter the problems by clicking the desired option. For example: If All Open Problems is selected, the grid displays all the problems with open status.
  2. Search: You can look for specific problems by searching them. The search is a faceted search and allows you to search with specific criteria. The filter option uses a predefined criteria and segregates the list accordingly. You can find more details in the search section.
  3. Bulk Operations: You can select multiple problems and take the required action as shown below.
Bulk Operations in Problem
Bulk Operations in Problem
  1. Grid: Displays all the problems in the grid.
  2. Change Assignee: You can change the assignee from the Assigned To column by clicking on the assignee’s name and selecting the desired technician.
  3. Change Status: You can change the status of the problem by clicking on it and selecting the required option. The options are: Open, In Progress, Pending, Resolved, and Closed. The default value is Open.
  4. Change Priority: You can change the priority of the problem by clicking on it and selecting the required option. The options are: Low, Medium, High, and Urgent. The default value is Low.
  5. Export: You can export the problems list in CSV and Excel format. To do so,
    • Click the Export button and a popup appears.
    • Select the Format as CSV or Excel.
    • Select the desired fields to be included in the file.
    • Click Export and the link to download the file is sent via an email as shown below.
Export Problems List
Export Problems List
  1. Refresh: You can refresh the problem list. This is useful when multiple people are working on the problem and contents are updated frequently.
  2. Column Selection: You can select the columns to be displayed in the grid table.
Column Selection
Column Selection

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