Email Command Settings
This page enables to set the command using which the technicians can change the request details by sending an email. Using this the technicians do not need to login to the ServiceOps Portal for updating request details. They can change the details that are present in the Available Commands section on the right-hand side.
For example: If a technician “Sam” wants to change the status of a ticket without logging into the SerivceOps Portal, he can do this by using the command in the email content, and sending it over the email address configured in the Incoming Email Servers.
To view the Email Command Settings page, navigate to Admin > Request Management > Email Command Settings.