A messaging app is an intermediary between the ServiceOps and Third party applications. It provides the users with a pre-defined list of actions related to the requests and responds accordingly over the applications like Telegram, WhatsApp, and Facebook Messenger.
To view the Messaging App page, navigate to Admin > Support Channel > Messaging App. It consists of the following tabs:
- Telegram: You can integrate the Telegram application with ServiceOps.
- WhatsApp: You can integrate the WhatsApp application with ServiceOps.
- Facebook Messenger: You can integrate the Facebook Messenger application with ServiceOps.
Telegram is a chat application to communicate on the go. Using Telegram for incident creation and management will become easier if you integrate ServiceOps within Telegram. Once added, you can generate or review requests from Telegram without signing-in to the ServiceOps Support Portal or accessing the chat agent from the portal.