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Messaging App

A messaging app is an intermediary between the ServiceOps and Third party applications. It provides the users with a pre-defined list of actions related to the requests and responds accordingly over the applications like Telegram, WhatsApp, and Facebook Messenger.

To view the Messaging App page, navigate to Admin > Support Channel > Messaging App. It consists of the following tabs:

  • Telegram: You can integrate the Telegram application with ServiceOps.
  • WhatsApp: You can integrate the WhatsApp application with ServiceOps.
  • Facebook Messenger: You can integrate the Facebook Messenger application with ServiceOps.

Telegram

Telegram is a chat application to communicate on the go. Using Telegram for incident creation and management will become easier if you integrate ServiceOps within Telegram. Once added, you can generate or review requests from Telegram without signing-in to the ServiceOps Support Portal or accessing the chat agent from the portal.

Telegram
Telegram

Enabled: Shows if the Telegram App functionality is enabled or disabled. If enabled, the below configuration will be available. By default, disabled.

  1. Client ID: Provide the ID of the client.

To learn more about configuration in the Telegram application, refer to the link TELEGRAM CONFIGURATION.

WhatsApp

WhatsApp is a chat application to communicate on the go. Using WhatsApp for incident creation and management will become easier if you integrate the ServiceOps with WhatsApp. Once combined, you can generate or review requests from WhatsApp without signing in to the Support Portal or accessing the chat agent from the portal.

A messaging app is an intermediary between the ServiceOps and WhatsApp applications. It provides the users with a pre-defined list of actions related to the requests and responds accordingly over the WhatsApp application. In this case, Twilio is used as a messaging app.

Twilio provides programmable communication tools for sending and receiving messages, and performing other communication functions using its web service APIs.

WhatsApp
WhatsApp

Enabled: Shows if the WhatsApp Application functionality is enabled or disabled. If enabled, the below configuration will be available. By default, disabled.

  1. Client ID: Provide the ID of the WhatsApp application.
  2. Password: Provide the password for WhatsApp application.
  3. Client Number: Provide the unique Client Number from the WhatsApp application.

To learn more about configuration in the WhatsApp application, refer to the link WHATSAPP CONFIGURATION.

Facebook Messenger

Facebook Messenger is a chat application to communicate on the go. Using Facebook Messenger for incident creation and management will become easier if you integrate ServiceOps within Facebook Messenger. Once added, you can generate or review requests from Facebook Messenger without signing-in to the ServiceOps Support Portal or accessing the chat agent from the portal.

Facebook Messenger
Facebook Messenger

Enabled: Shows if the Facebook Messenger App functionality is enabled or disabled. If enabled, the below configuration will be available. By default, disabled.

  1. Client ID: Provide the ID of the client.

To learn more about configuration in the Facebook Messenger application, refer to the link.