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Email Notification

The Email Notification tab enables you to view and edit the default email templates as per the requirement. These are used to send automatic responses to the recipients when an event is triggered. You can also activate or deactivate them if not required.

Email Templates for Automatic Response
Email Templates for Automatic Response

Here, you can do the following tasks:

  • Enable/Disable Email Template
  • Edit Email Template
  • Insert Placeholders in the subject and body to display specific text instead of the generic text.

Enable/Disable

To enable or disable the email template,
If disabled, click the grey icon in the Enabled column. It turns green and the email template gets enabled.

If enabled, click again the green icon, and the template gets disabled. Its color will turn to grey as shown below. Here, email templates are used from the Request module.

Similarly, you can enable or disable the email templates for all the modules displayed in the tab.

Enable/Disable Email Templates
Enable/Disable Email Templates

Editing the Email Template

To edit the content of the email template, click the Edit icon, and the page appears. For example: Click on the Edit icon next to the “Notify Requester when new Request is Created” email template and the page opens as shown below.

Edit Email Template
Edit Email Template

Here, you can do the following:

  • Activate: You can activate or deactivate the email template.
  • Edit Subject: You can edit the subject and insert placeholders.
  • Edit Content: You can edit the email body and add placeholders as per the requirement.
Note: The fields in the page may vary as per the module and template selected.

Inserting Placeholders

To insert the placeholders,
Click the blue link on the right-corner, and select the required field. Once clicked, the placeholder gets added in the subject as shown below.

By default, all the templates have necessary placeholders available to provide request specific information. You can add more based on the recommendations from the technicians.

To add or remove a tag, edit the desired template, and use the Insert Placeholder link.

Note: You can only use the placeholders available in the list and cannot create new ones.
Adding Placeholders
Adding Placeholders