• globe icon

Motadata Docs

RDP Configurations

Motadata ServiceOps allows you to configure and record the RDP sessions. Before configuring, you need to install the server from the backend and then configure RDP. Once configured, install the required RDP Agent in the target machine. For more details, refer to the Remote Desktop Installation Guide.

To view the RDP Configurations page, navigate to Admin > Asset Management > RDP Configurations.

RDP Configurations Page
RDP Configurations Page

The page displays three tabs namely:

  • RDP Configuration: You can configure RDP session.
  • Recorded RDP Sessions: You can view and download the recorded RDP sessions.
  • RDP Agent: You can view the RDP Agents with whom the session was established.

RDP Configuration

To configure RDP, enter the below details:

  • Enable RDP: Enable to use the Remote Desktop functionality. If this parameter is set as Enable then below parameters will be displayed.
  • Config Type: Select the type of configuration. The options are: VNC, Remotely, and RDP.
Note: In SaaS application, only RDP config type is supported.

VNC Connection Type

If you select VNC, the below options appear.

  • Enable Video Recording: Enable to capture the video recording of the Technician Remote Sessions.
  • Connection Type: Direct or Repeater
VNC - Direct
VNC - Direct
VNC - Repeater
VNC - Repeater

Direct
Connection Type Direct is used when computers on which Remote Desktop is required is within the Organization LAN only.

  • Password: Put the desired Password for logging to the RDP Session
  • Ask user before taking RDP session?: Toggle the flag for Yes or No for permission before the taking the RDP Session
  • RDP Agent Port: Mention the configured RDP Port. It is mandatory.
  • Refresh Cycle: Select the time in minutes to refresh the cycle from the dropdown.

Repeater
Connection Type Repeater is used for the cases where Remote Desktop Sessions need to be initiated on the computers that are outside the Organization LAN. Repeater needs to be installed which is accessible on public IP and same IP needs to be configured here.

  • Repeater IP/Domain Name: Mention the Repeater device’s IP address or domain name.
  • Repeater Port: Mention the Repeater device’s Port.
  • Password: Enter the desired Password for logging to the RDP Session.
  • Ask user before taking RDP session?: Toggle the flag for Yes or No for permission before taking the RDP Session.
  • RDP Agent Port: Mention the configured RDP Port. It is mandatory.
  • Refresh Cycle: Select the time in minutes to refresh the cycle from the dropdown.

Once all the configurations are done, click Update, and Configure RDP.

Remotely Connection Type

If you select Remotely, the below options appear:

Config Type - Remotely
Config Type - Remotely
  • Ask user before taking RDP session?: Toggle the flag for Yes or No for permission before the taking the RDP Session.
  • Host: Enter the host IP address.
  • Port: Enter the port number.

Once all the configurations are done, click Update, and Configure RDP.

RDP Connection Type

If you select RDP, the below options appear:

Config Type - RDP
Config Type - RDP
  • Auto Record Remote Session: Enable if you want to record the remote session automatically. By default it is disabled.
  • Show Remote Session Indicator: Enable if you want to view the indicator of the remote session. By default it is enabled.
  • Ask user before taking RDP session?: Toggle the flag for Yes or No for permission before the taking the RDP Session.
  • Refresh Cycle: Enter the time in minutes to refresh the cycle.
  • Host: Enter the IP address or URL of the host machine.
  • Port: Enter the port number. Port 0 is also supported.

Once all the configurations are done, click Update.

Now, you need to install the RDP agent in the target machine, and then establish the RDP session.

Recorded RDP Session

Here, all the recording of the sessions are available. The consolidated list of all the recording will be available here. Also, you can convert your recordings to the M4v format and may download it later by clicking the Download button. The downloaded sessions can be useful for reference at a later stage.

Notes:

  • The sessions are recorded only if the setting is enabled from the RDP Configuration tab.
  • Records are available for VNC and RDP config types.
Recorded RDP Sessions
Recorded RDP Sessions

RDP Agent

This tab enables you to view and delete the agents with whom the RDP session was established.

RDP Agent List
RDP Agent List