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Incident Schedule

Apart from using the predefined templates to create a request, there are some activities (Example: maintenance activity, audit) that have to be scheduled at regular intervals. With incident schedule, you can create such requests for future and keep the technicians informed about the upcoming events.

The system will use a scheduler to identify the date, time, and create a request. For example: If there is a maintenance job every Saturday, you can create a schedule for it targeting ‘Friday’. Hence, the concerned technicians will know in advance and start preparing to work on it.

To view the Incident Schedule page, navigate to Admin > Automation > Incident Schedule, and the below figure appears.

List of Incident Schedules
List of Incident Schedules

Here, you can do the following:

  • Create Incident Schedule: You can create a new Incident Schedule.
  • Enable or Disable: You can enable or disable the Incident Schedule from the list page. By default, it is enabled.
  • Edit: You can edit the details of the Incident Schedule.
  • Delete: You can delete the Incident Schedule. A confirmation message appears. Click Yes to continue or Cancel to stop the process.
  • Grid: You can view the details of the Incident Schedule in the table.

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