This tab enables you to use the Rest API for creating requests in ServiceOps via a third-party client application. You only need to provide the required authentication details to the third-party client which then uses the Rest API for creating requests. Integrating third-party applications with ServiceOps makes it easier for the technicians to get notifications immediately in the form of requests and start working on it. This helps in addressing the critical issues.
Different types of integrations can be created and modified as per the requirement. A REST API defines a set of functions which the developers can use to perform requests and receive responses via the HTTP protocol such as GET and POST.
Before using the REST API, you need to create an API Client.
To configure a new Rest API integration, follow the steps below:
- Navigate to Admin > Automation > Integrations > Rest Integration and click the Add Integration button.