Motadata Docs

PATCH Update a Request


You can update the details of an existing request ticket by calling the above endpoint with the request ID. You have to pass the following key-values:


Key Description
Authorization Bearer {access token obtained after authorization}
Content-Type application/json


Key Value Type Description
subject* String Subject of the ticket.
categoryName String Category Name of a Request. Set to ‘Request’ as it is default to ‘Service Request’.
ccEmailSet String Array Email Address of People to whom notification is to be sent for certain events on Request.
tags String Array These are additional identifiers attached to a ticket. It is a list that can contain n number of STRINGS.
impactName String Describes the effect of the Request. Possible values are: Low, On User , On department, Or On Business.
priorityName String Shows the importance of the Request. Possible values are: Low, Medium, High, or Urgent.
urgencyName String Marks the request as urgent. Possible values are: Low, Medium, High, or Urgent.
departmentName String Additional information about the ticket.
locationName String Name of the Location where Request happened. Note that Location Must Exist with same name.
supportLevel String Describes the level of the provisioned support. Possible Values are: Tier1, Tier2, Tier3, or Tier 4.
Assignee Email String Name of the Assignee.
Technician Group Name String Name of the group to which the Technician belongs.
spam Boolean Possible Values are True or False.
fileAttachments Object Array Reference File Name of attachments for a Request. For example:[ { “refFileName” : “abc”, “realName” : “xyz.pdf” } ]
statusName String Possible values are Open, In Progress, Pending, Resolved, and Closed.
customField MAP:{key: STRING, value: OBJECT} This key is related to custom fields. Example “customField”: {“New Dropdown”: “1”, “New Number”: 110.1,”New Text Area”: “a11”, “New Text Input”: “111”}

Example (Request & Response)


curl --request PATCH \
--url 'http://{{server-url}}/api/request/{{request-Id}}' \
--header 'Authorization: Bearer eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJncmFudF90eXBlIjoicGFzc3dvcmQiLCJ1c2VyX25hbWUiOiJqb2huQGZsb3RvbWF0ZS5jb20iLCJzY29wZSI6WyJvdGhlci1hcGktc2NvcGUiXSwiZXhwIjoxNTM2MjM4NjYwLCJhdXRob3JpdGllcyI6WyJVU0VSIl0sImp0aSI6IjAzZGI3ZmI0LTVmNjUtNGM2Ny1hZTJkLTk4ODkyYzRiNzI3NyIsImNsaWVudF9pZCI6IlRyaXBBcHAtY2xpZW50In0.frXc5yUhA2QDRmTEQW9_kqQV0y7zjqImYMLMqzf2pZ8' \
--header 'Content-Type: application/json' \
--data '{


"id": 1,
"createdTime": 1584699527485,
"updatedTime": 1584699528033,
"requesterEmail": "",
"requesterName": "utsav",
"ccEmailSet": [
"subject": "asdasd",
"impactName": "Low",
"priorityName": "Low",
"statusName": "Open",
"urgencyName": "Low",
"tags": [],
"customField": {},
"source": "Technician Portal",
"spam": false,
"departmentName": "IT",
"supportLevel": "tier1",
"name": "INC-1"