Asset Discovery

Asset Discovery is the feature that discovers the assets in the network for asset management. It supports both On-Premise and SaaS-based platforms. Using Asset Management, the admin maintains the records of all the hardware or software assigned to each employee.

Here, Motadata ServiceOps helps in maintaining as well as discovering all the possessed asset records in just one application. In addition, it adds with the asset’s number and exact names. Thus, Asset Discovery helps to find all the assets of each single network or single location using various features such as network scan, domain scan, and SCCM scan. Moreover, adding multiple Credentials for successful network connection will ultimately show the discovery of the assets after the scan.

Assets can be discovered in two ways:

Using Discovery Service: This is used in the On-premise ServiceOps application for discovering the assets (Agentless and Agent-based). To discover the agent-based assets, Motadata ServiceOps agent is required to be installed in the target machines. To install the agent, refer to the Agent Installation Guide.

Using Discovery Poller Service: This is used in the SaaS-based as well as On-Premise ServiceOps application. It discovers the assets in the local network behind the firewall and also remote offices. To achieve this, the Poller service is required to be installed in the network in which the assets are available. To install the Poller Service, refer to the Poller Service Installation Guide.

To view the Asset Discovery page, navigate to Admin > Asset Management > Asset Discovery.

Discovery Service

This tab shows the list of all discovered assets. When a scan is manually performed or scheduled, all the assets list down here in numbers.

It displays two tabs: Running Scan and Completed Scan.

Running Scan
This tab displays the scan currently running along with the details as shown below.

• Section 1 displays the Ongoing Scan services, where the status gets updated as long as the scan keeps on running.
• Section 2 displays the completed scan results with the number of assets that are discovered or not discovered.
• Section 3 displays the button to Refresh the page for continuous update of assets discovered. Stop Scan allows to stop the running scan whenever one requires to stop the further discovery.
• Section 4 displays the details of the scan which includes the network’s name, type of scan, Start date/time, and User.
• Section 5 displays bifurcation of the assets such as Total Assets, Pingable assets, Discovered Assets, and Not Discovered assets.
• Section 6 enables to search the required IP Address from a list of assets discovered.
• Section 7 displays a list of IP Addresses that are pingable, discovered along with their asset IDs.

Completed Scan
This tab displays the details of the scan that is completed.

You can also view the history of the scan by clicking the View History button. The popup displays the Success and Failed count of the assets discovered by clicking on the count of the respective block. It displays the total discovered, not discovered, pingable, and not pingable assets, respectively.

Discovery Poller Service

Similar to the Discovery Service tab, this tab displays a list of all the discovered assets along with their bifurcation based on the selected poller. When a scan is manually performed or scheduled, all the assets list down here in numbers.

It displays three tabs: Pending Scan, Running Scan, and Completed Scan.

You can also view the history of the scan by clicking the View History button. The popup displays the Success and Failed count of the assets discovered by clicking on the count of the respective block. It displays the total assets, pingable, and not pingable assets, discovered Windows, Linux, SNMP, and VM Host assets respectively.

Credentials

Motadata ServiceOps provides an interface to upload all your credentials, so our product can authenticate for an authorized access to a network. A repository stores all the Credentials, also known as a library where you can manage (add, edit and delete) them.

Adding Credential

To create credentials, click the Create Credentials button and a popup appears where you need to fill the details.

The details are:

1. Name: Enter the name of the credential.
2. Credential Type: Select the type of credentials. The options are: WMI, SSH, SNMP, SNMP V3, VMWARE, AWS, AZURE. Based on the option selected, enter the username and password details.
   For example, if Azure is selected, enter the Azure Subscription ID, Client Secret, Client ID, and Tenant ID details.
3. Once you are done, click Save. You can also click the Test Connection button to check the connectivity. Later, you can also edit or delete the credentials if not required.
   Note: The Test Connection button is unavailable in the SaaS application.

You can create multiple credentials required for the future asset discoveries also.

Import Credentials

This option allows you to import the credentials in bulk. To do so,

1. Click the Import Credentials button. The Credential Batches page appears.
2. Click the Import CSV Batch button.

3. Select the .csv file if you already have it filled with the respective fields. If not, select the new .csv file using Click Here and fill the respective details. Once the file is uploaded, click Next.

4. Map the fields as per the requirement. By default it is mapped, only in case of removal or change of some parameters mapping is necessary, and click Save Batch.

5. The Credential Batches page appears. It displays the status of the import along with the details like processing time, total records, success records, failed records, etc. as shown below. Once successful, the imported credentials will appear in the list page.

Network Scan

Network Scan allows scanning of the whole network specified along with the credentials authentication and successful connections.

Here, you can view, add, as well as import IP Networks. Also, you can create a schedule, discover a new asset, poll existing asset, and add Asset in Stage. To import IP Networks, follow the same steps as Import Credentials.

To create a Network Scan,
Click the Create Network Scan button and a popup appears.

Enter the below details:

Once all the details are filled, click Save. The created network will appear on the list page as shown below.

Here, you can do the following:

• Schedule the network scan.
• Discover New Asset
• Poll Existing Asset
• Edit the network scan.
• Delete the network scan if not required.
• You can add the Assets in Stage to CMDB by selecting the option, the asset type, assets and then clicking the Add to CMDB button.

Schedule Network Scan and Polling Scan

Scheduling the discovery scan helps to overcome the similar activity of adding assets every time when a new asset is added.
For every created network, the Scheduler option is given besides the created network as shown in the above figure.

Select the Scheduler option and a popup appears. It displays two tabs: Discover Scan Schedule and Polling Scan Schedule.

In the Discover Scan Schedule, click Create Discovery Schedule button and the options appear.

Enter the below details:

1. Schedule Type: Select the type of schedule. The options are:
   • Once: The schedule will run only once on the selected start date.
   • Daily: The schedule will run daily starting from the selected start date and time.
   • Weekly: The schedule will run once a week as per the selected day and time. Also, provide the start date from which the schedule will be applicable.
   • Monthly: The schedule will run once a month as per the selected date, time, and month. Also, provide the start date from which the schedule will be applicable.
   • Interval: Set the interval in hours or days within which the schedule should run. Also, provide the start date from which the schedule will be applicable.
2. Automatically add Assets in CMDB?: Select Yes if you want to add the discovered assets automatically in CMDB.
3. Email: You can add the email id’s for notification email of network scan results after completion.
4. Once done, click Save. Similarly, you can configure the polling scan schedule.

Discover New Asset

Incase of addition of asset in a particular network, you can just click the Discover New Asset option, which will scan the network and discover newly added assets. You can also add the newly scanned assets automatically in CMDB if required or in stage.

Poll Existing Asset

You can poll the existing assets in the network using the Poll Existing Asset option which will update the added information while discovering.

When the polling completes, the discovery page will display the discovery through Polling as shown below:

Cloud Network

This allows to import and create a network scan to discover the cloud assets. The configurations are similar to network scan.

Here, you can view, add, as well as import cloud networks. Also, you can create a schedule, discover a new asset, poll existing asset, and add Asset in Stage. To import Cloud Networks, follow the same steps as Import Credentials.

To create a Cloud Network,
Click the Create Network Scan button and a popup appears.

Enter the below details:

Once all the details are filled, click Save. The created network will appear on the list page. Here, you can do the following:

• Schedule the cloud network scan. For more details, refer to the section Network Scan.
• Discover New Asset. For more details, refer to the section Network Scan.
• Poll Existing Asset. For more details, refer to the section Network Scan.
• Edit the cloud network scan.
• Delete the cloud network scan if not required.
• You can add the Assets in Stage to CMDB by selecting the option, the asset type, assets and then clicking the Add to CMDB button. For more details, refer to the section Network Scan.

Domain Scan

Discovery can be done via scanning. Apart from network scan, you can perform the discovery via domain scan too.

The list page displays the Name and Domain Name details. Also it displays the created date, time, and name of the creator.

To create a new domain Scan, click Create Domain Scan on the top-right corner of the page, and a popup appears.

Enter the below details:

Once all the details are filled, click Save. The created domain scan will appear on the list page. You can also click the Test Connection button to check if its successful and authenticating.

On the list page, you can do the following:

• Schedule the domain scan. For more details, refer to the section Network Scan.
• Discover New Asset. For more details, refer to the section Network Scan.
• Poll Existing Asset. For more details, refer to the section Network Scan.
• Edit the domain scan.
• Delete the domain scan if not required.
• You can add the Assets in Stage to CMDB by selecting the option, the asset type, assets, and then clicking the Add to CMDB button. For more details, refer to the section Network Scan.

SCCM Scan

Motadata uses Microsoft System Centre Configuration Manager (SCCM) to manage desktops and Windows-based applications where you can integrate with SCCM and fetch the SCCM-scanned asset data. The integration leverages SCCM’s scan capabilities users to avoid installing two agents to fetch asset details. You can also use SCCM for asset discovery and also simultaneously update the asset data.

The assets fetched from the the SCCM database will have the source as SCCM and resource id generated by the SCCM server.

The list page displays the Name, Authentication Type, and Host Name details. Also it displays the created date, time, and name of the creator.

To create a new SCCM Scan, click Create SCCM Scan on the top-right corner of the page, and a popup appears.

Enter the below details:

Once all the details are filled, click Save. The created SCCM scan will appear on the list page. You can also click the Test Connection button to check if its successful and authenticating.

On the list page, you can do the following:

• Schedule the SCCM scan. For more details, refer to the section Network Scan.
• Discover New Asset. For more details, refer to the section Network Scan.
• Poll Existing Asset. For more details, refer to the section Network Scan.
• Edit the SCCM scan.
• Delete the SCCM scan if not required.
• You can add the Assets in Stage to CMDB by selecting the option, the asset type, assets and then clicking the Add to CMDB button. For more details, refer to the section Network Scan.

DNS Configuration

You can configure the DNS server of the application network by adding the Primary and Secondary DNS.

Agent Installation

This allows you to install an agent in multiple computers that fall in the configured network, using the discovery or poller service. Once the computers are discovered you can install or uninstall the agent from them.

Before you install or uninstall the agent using poller, check the following:

• Poller is registered with the main server. You can check this from Admin > Asset Management > Asset Discovery > Discovery Poller.
• Ensure that the required build file is uploaded in the Admin > Asset Management > Asset Discovery > Agent Build.
• Ensure that the required config type: VNC, Remotely, and RDP, is enabled from Admin > Asset Management > RDP Configurations.

To create an agent scan, click Create Agent Installation, and a popup appears.

Enter the below details:

Once all the details are filled, click Save. The created network will appear on the list page. Now, you can do the following:

• Execute Installation: You can install the agent in machines based on the configured domain or network.
• Execute Uninstallation: You can uninstall the agent from machines based on the configured domain or network.
  Note: The installation or uninstallation process can be stopped only in pending state, after that you cannot stop the process. The status of the process will appear in the Agent Installation History tab.
• Edit: You can edit the scan.
• Delete: You can delete the scan if not required.

Agent Build

It displays the list of various platforms with their architecture. This list displays the various agent builds with their updated status.

Here, you can also edit the builds using the Edit Icon.

Agent Installation History

This tab displays the complete scan history of the agents. When a scan is manually performed or scheduled, all the assets list down here in numbers.

It displays three tabs:

• Pending Agent Installation: Displays the pending scan.
• Running Agent Installation: Displays the currently running scan.
• Completed Agent Installation: Displays a list of completed scan.

To view the agents discovered using Poller, first select the desired poller from the dropdown, and the details start appearing in the tabs as per the scan status.

Here, you can click the View History button to view the history of individual scan as shown below. It displays the total count along with its bifurcation. You can also download the scan report in PDF format using the Download History button.

Discovery Agent

This tab displays the list of the agents which are installed for scanning the network. Thus, the discovery of assets is scanned and fetched by these agents. You can have multiple agents too.

Once the agents are discovered, you can delete them from here if required.

Mobile Agents

This tab displays the discovered mobile agents.

Once discovered, you can delete them from here if required. Also, you can configure the settings for mobile discovery.

• Mobile Discovery: Enable if you want to discover the mobile devices.
• Discovery Cycle: Set the discovery cycle to run as per the set time in minutes. The default value is 30 minutes. For Example: If 30 minutes is set the the discovery cycle will run after every 30 minutes.
• Refresh Cycle: Set the time in minutes to refresh the cycle. The default value is 5 minutes.
• Scan this QR Code for Mobile Discovery: You need to scan the QR code to discover your mobile.

Once done, click Update.

Discovery Poller

This tab displays the list of pollers which are installed for scanning the network. Thus, the discovery of assets is scanned and fetched by these pollers. You can have multiple pollers too.

Once the pollers are discovered, you can delete them from here if required. You can also set its Refresh Cycle in minutes using the Settings button. The default value is 5 minutes.