Motadata Docs

Change Status

Change Status determines the progress of the Change tickets at each stage. Using these you can know how much work is done or pending on the ticket and accordingly actions can be taken. The system provides some default status values that are ready for use.

To view the Change Status page, navigate to Admin > Change Management > Change Status > Change tab.

Here, you can manage the status of the tickets at different stages. Also, you can edit the status names, run SLA, and change the color of the status values as per the organization’s theme.

Manage Change Status
Manage Change Status

Here, you can do the following:

  • Add and manage the Custom status for all the stages.
  • Enable or disable the SLA for the status value using Run SLA.
  • Change the color of the status.

Add Status

To add a custom status,

  1. Click the Add Status link.
  2. Enter the Name of the status.
  3. Select the color or enter the hexadecimal code by clicking the color pallet icon.
  4. Click Save.
  5. Once added, you can edit or delete the custom status. But, the default statuses can only be edited and not deleted.
Adding Status
Adding Status
Selecting Color of the Status
Selecting Color of the Status

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