GET a Request

{{server-url}}/api/v1/request/{{Request-Id}}

You can fetch the details of a request ticket by calling the above endpoint with the ticket ID.

You need the following key-values:

Header

Example (Request & Response)

Request

curl --request GET \
--url 'http://192.168.0.107/api/request/1'

Response

{
"id": 1,
"createdTime": 1584699527485,
"updatedTime": 1584699528033,
"requesterEmail": "a@b.com",
"requesterName": "utsav",
"ccEmailSet": [
"a@b.com"
],
"subject": "asdasd",
"impactName": "Low",
"priorityName": "Low",
"statusName": "Open",
"urgencyName": "Low",
"tags": [],
"customField": {},
"source": "Technician Portal",
"spam": false,
"departmentName": "IT",
"supportLevel": "tier1",
"name": "INC-1"
}