Impact

Impact determines the effect of an issue on the users, department, and business. Greater the impact the greater is the effect of the issue. Lower the impact the lower is the effect of the issue.

To view the Impact page, navigate to Admin > Organization > Impact.

Here, you can manage the impact of the tickets. Also, you can edit the impact name, set any value as default, and change the color pallets of the impact values as per the organization’s theme.

Changing the Color

To change the color,

1. Click on the color of the desired impact and a color pallet appears.
2. Select the color or enter the hexadecimal code.
3. Click Done.

Editing the Impact Value

To edit the Impact value,

1. Click the Edit icon next to the desired impact value.
2. Edit the value.
3. Click the Correct (Green) symbol.