Impact determines the effect of an issue on the users, department, and business. Greater the impact the greater is the effect of the issue. Lower the impact the lower is the effect of the issue.
To view the Impact page, navigate to Admin > Organization > Impact.
Here, you can manage the impact of the tickets. Also, you can edit the impact name, set any value as default, and change the color pallets of the impact values as per the organization’s theme.