A Virtual Agent (Chatbot) support provides automated answers to the requesters on live basis. The admin can enable the support for chatbot where the end-user can automate routine tasks and improve the team productivity as per the organization needs. Admin can configure various custom workflows to be handled by the Chatbot. This Chatbot appears at the bottom-right corner of the ServiceOps Support Portal screen.
To view the Virtual Agent page, navigate to Admin > Support Channels > Virtual Agent and the page appears.