Out of the Box Dashboards

Motadata ServiceOps provides four predefined Dashboards out of the box. Each of them have a theme that showcases specific Dashlets. These Dashboards support the following operations:

• Predefined Dashboards are shared with all users
• The super user is the owner of all Predefined Dashboards.
• Only the super user can modify (even add Dashlets) a Predefined Dashboard but cannot delete it.
• The Helpdesk Dashboard (one of the Predefined Dashboards) is the Default Dashboard for every user.

The Predefined Dashboards

1. Helpdesk Dashboard: This Dashboard shows key metrics from the Request Management module. The idea behind the Dashboard is to give a snapshot of the efficiency with which Technicians are solving Request tickets. Here, you get the following Dashlets and filters:
   1. Data range (filter).
   2. Count of Open and Closed filter (KPI).
   3. Count of overdue and unassigned tickets (KPI).
   4. Graphical representation (widget) of ticket count by categories (for the given time range).
   5. Graphical representation (widget) of ticket count by Priority (for the given time range).
   6. Graphical representation (widget) of ticket count by Technician’s Request count by priority (for the given time range).
   7. Graphical representation (widget) of ticket count by Technician’s SLA violation by day (for the given time range).

2. Asset Dashboard: This Dashboard shows key metrics from the Asset Management module. The idea behind the Dashboard is to give a summary of the total assets. Here, you get the following Dashlets and filters:
   1. Data range (filter).
   2. Count of Hardware, computers, managed software, prohibited, and Non IT assets filter (KPI).
   3. Graphical representation (widget) of Hardware Asset count by Location (for the given time range).
   4. Graphical representation (widget) of Hardware Asset count by Status (for the given time range).
   5. Graphical representation (widget) of Software by Software Category (for the given time range).
   6. Graphical representation (widget) of Hardware Asset count by Vendor (for the given time range).
   7. Graphical representation (widget) of Software by Software Type (for the given time range).

3. Patch Dashboard: This Dashboard shows key metrics from the Patch Management module. The idea behind the Dashboard is to give a summary of the total assets. Here, you get the following Dashlets and filters:
   1. Data range (filter).
   2. Count of Missing Patches, Security Patches, Antivirus Patches, and Patches awaiting Approval filter (KPI).
   3. Count of Vulnerable and Health Systems filter (KPI).
   4. Graphical representation (widget) of System Health Dashboard (for the given time range).
   5. Graphical representation (widget) of Severity Wise Missing Patches (for the given time range).
   6. Graphical representation (widget) of Severity Wise Missing Patches Awaiting Approval (for the given time range).
   7. Graphical representation (widget) of OS By Computers (for the given time range).
   8. Graphical representation (widget) of Category Wise Missing Patches (for the given time range).

What can be done to a Predefined Dashboard?

Users can perform the following operations on a Predefined Dashboard:

• Any user can make a duplicate of a Predefined Dashboard.
• The super admin (only) can update the Name, Location filter and date range filter of a Predefined Dashboard.
• The super admin (only) can view definition of, update and delete a Dashlet from a Predefined Dashboard.
• The super admin (only) can create new Dashlets (KPIs and Widgets) and add them to a Predefined Dashboard.
• The super admin (only) can resize a Widget block on a Predefined Dashboard.