Emails are used for sending and receiving notifications when any event occurs. This can be achieved by configuring the email server in the ServiceOps Portal.
The benefits of setting up the email server are:
- Requesters can create requests using the email.
- ServiceOps can send Email Notifications and Announcements.
Whether self-hosted or cloud-hosted, you can add any email address to the system using the email protocols like: SMTP, MAPI, POP3, and IMAP.
To view the Emails sub-menu, navigate to Admin > Support Channel > Emails.