Priority
Priority determines the order of importance in which the tickets should be handled. Higher the priority the higher is the importance of the ticket. Lower the priority the lower is the importance of the ticket.
To view the Priority page, navigate to Admin > Organization > Priority.
Here, you can manage the priority of the tickets. Also, you can edit the priority names, set any value as default, and change the color pallets of the priority values as per the organization’s theme.