Career

Job Title: Customer Success Engineer
Experience: 2- 5Years
Location: Ahmedabad (WFO)

Position Overview:

We are seeking a skilled and proactive Customer Success Specialist to join our team. The successful candidate will be responsible for providing technical support to customers, ensuring that issues are resolved efficiently through our ITSM ticket system while adhering to customer SLAs. This role requires a strong understanding of application technical support, as well as experience with Linux, networking, and virtual environments.

Roles & Responsibility:

The list of role and responsibilities of the Customer Success Engineer are as follows (please note this is general indication of expectations, and not an exhaustive list of duties):

• Providing technical support to customers.
• Customer issue resolution through ITSM, Ticket system.
• Ensure Customer SLA are adhered.
• Work with team and ensure healthy, progressive environment in team.
• Ensure customer Satisfaction is achieved through defined Criteria.
• Ensure proper RCA, Documents are prepared and maintained.

Skills and Qualifications:

• Experience in working with Application Technical Support.
• Ability to quickly understand, analyze customer issue.
• Experience working with Linux, Networking, Virtual Environment.
• Good Verbal Communication skills.
• Ability to analyze logs files, networking , database issues using Linux , Networking or Windows Commands.
• Positive Attitude.

Nice to Have:

• Redhat Administration Certification.
• Database Administration Certification.
• Microsoft Administration Certification.
• Experience working with SLA and Escalations.
• Experience working with Databases –Relational, Time Series.

Job Title: Lead ML Engineer
Experience: 6+ years
Location: Ahmedabad

Position Overview:

As a Machine Learning Engineer, you will play a crucial role in the development and implementation of cutting-edge artificial intelligence products. Your responsibilities will involve designing and constructing sophisticated machine learning models, as well as refining and updating existing systems.

To thrive in this position, you must possess exceptional skills in statistics and programming, as well as a deep understanding of data science and software engineering principles. Your ultimate objective will be to create highly efficient self-learning applications that can adapt and evolve, pushing the boundaries of AI technology. Join us and be at the forefront of innovation in the field of machine learning.

Roles & Responsibility:

• Study and transform data science prototypes.
• Design machine learning systems.
• Research and implement appropriate ML algorithms and tools.
• Develop machine learning applications according to requirements.
• Select appropriate datasets and data representation methods.
• Run machine learning tests and experiments.
• Perform statistical analysis and fine-tuning using test results.
• Train and retrain systems when necessary.
• Extend existing ML libraries and frameworks.
• Keep abreast of developments in the field.
• Build & lead a research team of 3-4 people.

Above is a summary of expected role and responsibility and must not be considered as an exhaustive list of duties.

Skills and Qualifications:

• Proven experience as a Machine Learning Engineer or similar role.
• Understanding of data structures, data modeling and software architecture.
• Deep knowledge of math, probability, statistics, and algorithms.
• Ability to write robust code in .NET, Java, and R.
• Familiarity with machine learning frameworks (ML.NET, Deeplearning4j, and TensorFlow).
• Excellent communication skills.
• Ability to build and lead a team.
• Outstanding analytical and problem-solving skills.
• BSc in Computer Science, Mathematics, or a similar field; a Master’s degree is a plus.

Job Title: AI/ML Engineer
Experience: 3-4 years
Location: Ahmedabad

Position Overview:

We are looking for an AI/ML Engineer with 3-4 years of experience to join our team. This role focuses on integrating AI/ML features into our AIOps and IT Service Management (ITSM) products. You will work on data analysis and machine learning algorithms to enhance our product's performance. You will be involved in various aspects of the machine learning lifecycle and MLOps, collaborating with cross-functional teams to develop and deploy AI-driven solutions. From semantic search and AI chatbots to root cause analysis based on metrics, logs, and traces, you will have the opportunity to tackle diverse challenges and shape the future of intelligent IT operations.

Roles & Responsibility:

• Collaborate with product managers and data scientists to understand business needs and translate them into technical requirements for AI/ML solutions.
• Design, develop, and implement machine learning algorithms and models, including but not limited to statistics, regression, classification, clustering, and transformer-based architectures.
• Preprocess and analyze large datasets to extract meaningful insights and prepare data for model training.
• Build and optimize machine learning pipelines for model training and inference using relevant frameworks.
• Fine-tune existing models and/or train custom models to address specific use cases.
• Enhance the accuracy and performance of existing AI/ML models through monitoring, iterative refinement and optimization techniques.
• Lead the end-to-end machine learning lifecycle, including data acquisition, exploration, feature engineering, model selection, training, evaluation, deployment, and monitoring (MLOps).
• Collaborate closely with cross-functional teams to integrate AI/ML features seamlessly into our product, ensuring scalability, reliability, and maintainability.
• Document your work clearly and concisely for future reference and knowledge sharing within the team.
• Stay ahead of latest developments in machine learning research and technology, and evaluate their potential applicability to our product roadmap.

Above is a summary of expected role and responsibility and must not be considered as an exhaustive list of duties.

Skills and Qualifications:

Required:

• Bachelor's or higher degree in Computer Science, Engineering, Mathematics, or related field.
• 3-4 years of experience as a Machine Learning Engineer or similar role.
• Proficiency in data analysis techniques and tools to derive actionable insights from complex datasets.
• Solid understanding and practical experience with machine learning algorithms and techniques, including statistics, regression, classification, clustering, and transformer-based models.
• Hands-on experience with end-to-end machine learning lifecycle management and MLOps practices.
• Proficiency in programming languages such as Python and familiarity with at least one of the following: Golang, .NET, Rust.
• Experience with machine learning frameworks/libraries (e.g., TensorFlow, PyTorch, scikit-learn) and MLOps tools (e.g., MLflow, Kubeflow).

Preferred:

• Experience with ML.NET and other machine learning frameworks.
• Familiarity with natural language processing (NLP) techniques and tools.
• Strong problem-solving skills and ability to work in a fast-paced, collaborative environment.
• Excellent communication and teamwork skills, with the ability to effectively convey complex technical concepts to diverse audiences.
• Proven track record of delivering high-quality, scalable machine learning solutions in a production environment.

Job Title: Software Engineer (Java)
Experience: 2-4 years
Location: Ahmedabad

Position Overview:

We are in search of a talented and motivated Software Engineer, proficient in Java. This role presents an exciting opportunity for an individual passionate about software development to contribute to impactful projects, collaborate with experienced professionals, and enhance their skills in a dynamic work environment.

Role & Responsibility:

• Collaborate with Tech Leads to design, develop, and maintain software products using Java.
• Apply foundational principles of Object-Oriented Programming (OOPs) in Java to deliver efficient and scalable solutions.
• Assist in implementing Java fundamentals such as concurrency, logging, and error handling to contribute to robust codebases.
• Follow industry-standard practices throughout the software development lifecycle, ensuring the delivery of high-quality software solutions.
• Participate in debugging activities to identify and resolve issues in multithreaded applications promptly.
• Utilize Java and Vert.x framework for event-driven application development.
• Implement message queue architecture using Kafka for efficient data processing and communication.
• Demonstrate proficiency in data structures and algorithms to optimize software performance.
• Engage actively within Agile or similar product methodologies to deliver innovative solutions in a timely manner.
• Utilize version control systems like Git and build systems such as Jenkins, Maven, or similar tools.
• Assist in developing Microservices and gain exposure to AWS services like EC2, Lambda, S3, and CloudWatch.
• Collaborate with the team to understand API management platforms, design standards, and best practices.
• Above is a summary of expected role and responsibility and must not be considered as an exhaustive list of duties.

Above is a summary of expected role and responsibility and must not be considered as an exhaustive list of duties.

Skills and Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
• 2-4 years of hands-on experience in software design and development using Java.
• Proficiency in applying OOPs principles and basic design patterns in Java.
• Familiarity with Java fundamentals including concurrency, logging, and error handling is a plus.
• Basic understanding of debugging techniques in multithreading applications.
• Knowledge of data structures and algorithms.
• Exposure to Agile or similar product development methodologies.
• Familiarity with version control systems (e.g., Git) and build systems (e.g., Jenkins, Maven).
• Experience with Kafka for message queue architecture.
• Familiarity with Vert.x framework for event-driven application development is advantageous.
• Experience with AWS services and Microservices architecture is advantageous.
• Strong problem-solving skills and attention to detail.
• Effective communication and collaboration abilities.
• Ability to thrive in a fast-paced and collaborative environment.

Job Title: Sr. Software Engineer (Java/GoLang/Python)
Experience: 4-6 years
Location: Ahmedabad

Position Overview:

We are seeking a highly skilled and motivated Senior Software Engineer proficient in Java, GoLang, and Python to join our dynamic team. The ideal candidate will have extensive experience in designing, developing, and maintaining software products, demonstrating expertise across multiple programming languages and frameworks. This role offers the opportunity to work on challenging projects, collaborate with talented peers, and contribute to the advancement of our cutting-edge solutions.

Role & Responsibility:

• Design, develop, and maintain software products using Core Java, GoLang, and Python.
• Implement Object-Oriented Programming (OOPs) principles effectively in core Java.
• Utilize Go fundamentals including concurrency, logging, error handling, and dependency management to create robust solutions.
• Adhere to industry best practices throughout the software development lifecycle, ensuring highquality deliverables.
• Debug multithreading high-performance applications to identify and resolve issues promptly.
• Utilize Java and Vertex, along with familiarity with message queue REST API architecture.
• Participate in event-driven application development, leveraging relevant experience to enhance project outcomes.
• Demonstrate proficiency in data structures and algorithms to optimize software performance.
• Collaborate effectively within Agile or other product methodologies to deliver timely and innovative solutions.
• Utilize version control systems such as Git and build systems like Jenkins, Maven, Gradle, TFS, or similar.
• Implement instrumentation to gather business-specific metrics and insights into consumer usage patterns.
• Develop Microservices with a strong understanding of AWS services including EC2, Lambda, S3, and CloudWatch.
• Contribute to the team's understanding of API management platforms, design standards, patterns, and best practices.

Above is a summary of expected role and responsibility and must not be considered as an exhaustive list of duties

Skills and Qualifications:

• Bachelor's or Master’s degree in Computer Science, Engineering, or related field.
• 4+ years of hands-on experience in software design and development using Core Java/GoLang.
• Proficiency in implementing OOPs principles and design patterns in Java.
• Solid understanding of Go fundamentals including concurrency, logging, and error handling.
• Experience with debugging multithreading applications and optimizing performance.
• Strong knowledge of data structures and algorithms.
• Experience working within Agile or other product methodologies.
• Familiarity with version control systems (e.g., Git) and build systems (e.g., Jenkins, Maven).
• Experience developing Microservices on AWS infrastructure is a plus.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration abilities.
• Ability to thrive in a fast-paced, collaborative environment.

Job Title: .NET Developer
Experience: 2-4 Years
Location: Ahmedabad (WFO)

Position Overview:

We are looking for a hands-on C#/.NET Developer who is ready to work with our team in developing and monitoring our Windows Technology. With an extensive existing customer base and a market-leading position in network monitoring, your work will go into production as soon as it shows measurable improvement over current methods. We think long term, while putting our research into practice on a rational schedule. We want people who are passionate about good code - people who want to learn and grow and are always ready to take on the next challenge.

Roles & Responsibility:

• Collaborate with the development team to design, develop, test, and deploy high-performance applications using C# and .NET technologies.
• Contribute to the creation and maintenance of Windows Services, demonstrating expertise in server-side programming and multi-threaded programming.
• Implement and optimize code to ensure efficient functionality of Windows Service programming.
• Leverage PowerShell experience to enhance automation and scripting processes, including PowerShell Hosting API, PowerShell Remoting, and WinRm.
• Utilize OpenTelemetry for efficient monitoring and analysis of applications, ensuring seamless integration with our existing systems.
• Participate in the development and maintenance of PowerShell scripts and modules, demonstrating proficiency in PowerShell Scripting and Automation.
• Work collaboratively to troubleshoot, debug, and optimize existing software solutions.

Skills and Qualifications:

• Proven experience in C# development, showcasing the ability to deliver high-quality code in a collaborative team environment.
• Expertise in server-side programming, multi-threaded programming, and Windows Service programming.
• Familiarity with OpenTelemetry for efficient application monitoring.
• Strong proficiency in PowerShell, including experience with PowerShell Hosting API, Remoting, and WinRm
• Demonstrated experience in PowerShell scripting and automation, with a focus on module development.
• Strong problem-solving skills and a passion for creating efficient and scalable solutions.
• Ability to adapt to new technologies and a willingness to learn and grow professionally.
• Excellent communication skills and the ability to work with diverse teams.
• Education Requirements: Bachelor’s degree in computer science, Engineering, or a related field.
• Minimum of 2-4 years of experience in C#/.NET development and Windows Service programming.
• This role is based in Ahmedabad (Work from Office)

Job Title: Channel Sales Manager
Experience: 10+ Years
Location: Delhi & Chennai

Position Overview:

We are seeking a skilled and strategic Channel SalesManager to join our dynamic sales team. The Channel Sales Manager will be responsible for developing and executing effective channel sales strategies to drive growth, enhance partner relationships, and achieve business objectives. This role requires a deep understanding of both sales principles and channel dynamics to effectively support our partner ecosystem.

Roles & Responsibility:

• Collaborate with cross-functional teams to develop and implement channel sales strategies aligned with overall company goals and objectives.
• Work closely with channel partners to understand their needs, provide sales support, and ensure alignment with brand guidelines. Create sales assets, tools, and resources to empower partners to effectively market our products.
• Develop compelling sales materials, including sales presentations, brochures, case studies, whitepapers, and digital content, to support partner activities and engage customers.
• Plan, execute, and manage channel-specific sales campaigns that generate demand, create awareness, and drive leads. Collaborate with partners on joint sales initiatives and cosales campaigns.
• Conduct regular market research and analysis to identify trends, opportunities, and competitive insights that can guide the development of effective channel sales strategies.
• Establish key performance indicators (KPIs) to measure the effectiveness of channel sales initiatives. Regularly analyze campaign performance and adjust strategies accordingly to optimize results.
• Coordinate participation in industry events, trade shows, and partner conferences. Develop strategies to maximize event impact and ensure consistent brand messaging.
• Manage channel sales budgets efficiently, ensuring optimal allocation of resources across various sales initiatives.
• Collaborate with sales, product management, and other internal teams to align channel sales efforts with overall business objectives. Facilitate communication and information exchange between teams.
• Build and maintain strong relationships with channel partners, internal stakeholders, and industry influencers to enhance the company's reputation and market presence.

Skills and Qualifications:

• Bachelor's degree in Sales, Business, or a related field. MBA is a plus.
• Proven experience 10+ years in channel sales, partner enablement, or a related role.
• Strong understanding of B2B sales principles, channel dynamics, and partner ecosystems.
• Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and partners.
• Creative thinker with the ability to develop innovative sales strategies.
• Proficiency in sales tools and software for campaign management and content creation.
• Analytical mindset with the ability to use data to drive decision-making and measure performance.
• Strong project management skills with the ability to manage multiple campaigns and initiatives simultaneously.
• Results-oriented with a track record of driving successful sales programs and achieving targets.
• Willingness to travel as needed for partner meetings, events, and conferences.