Templates are readymade forms which can be used while filling up the request form. The user only needs to select them and the form will get automatically filled. These are convenient when a request is of standard or recurring type. The advantages of using a template are:
- Creating a request using template saves a lot of time.
- The templates ensure that proper and sufficient information is available in the request.
- The request parameters like priority, urgency, assignee can be predefined in the template.
To view the Request Templates, navigate to Admin > Request Management > Request Templates > Request.