Incidents reported in a structured format are significant for businesses to identify, resolve, and predict preventative and corrective actions for future incidents. Incident reporting help key stakeholders understand the pattern of repeat incidents. Reports can be periodically retrieved from the ServiceOps application and shared with the management for ease of review and assessment.
How Does Incident Management Reporting Work with ServiceOps?
Motadata ServiceOps provides a built-in Reporting Module to generate various reports containing incidents over a specified time duration. These reports can range between matrix, summary and tabular reports and can also contain graphs like pie chart and histograms to make the reports even more usable. The application offers an overview of all incidents raised by an organization’s end users. It allows users to set, add, remove, and edit the conditions per their requirements while filling up the report request form.
You can select as many columns as you want to get the desired results.
The system allows you to choose whether you want a chart as line chart, bar chart, pie chart or column chart.
Once the form is submitted, the user will get the desired report with all the essential details.
Description automatically generated with medium confidence
Key Features of Incident Management Reporting
An incident is an important event that can interrupt the standard practices of an IT service. Such situations might affect the productivity of the employees as well. An incident can be hardware-based or software-based.
It enables organizations to preemptively resolve major hazards before it convert into a big loss. Also engages the workforce in resolving problems faster. With the valuable incident reporting companies can uncovers valuable information that can reveal the hidden things.
For example, hardware incidents can be Wi-Fi connectivity issues or printer problems. And software-related incidents can be application crashes or the loading time of a program.
Motadata ServiceOps helps businesses in monitoring incidents through custom reports with its unique features such as –
Data Visualization of Incident
Go into the detailed data with visual reports and in-depth analytics to easily verify patterns, primary root causes, and overdue indicators.
Reporting On Mobile
Users can directly get reports of incidents whenever they want to see them through their mobile devices.
Automatic Notifications
Notify and accelerate incidents to the appropriate higher authority to resolve the critical issues faster and to avoid unnecessary load.
Comprehensive Reports
Generate comprehensive incident reports to monitor each stage of the incidents. It also allows you to check out all the essential details starting from the incident creation to resolving the incident.
Benefits of Incident Management Reporting
ServiceOps is the right platform with features that can fulfill all your incident management reporting and business demands. Here are the advantages Motadata ServiceOps offers –
- Quick and Constant Incident Reporting
- Reduce time spent between opening and closing an incident ticket
- Track key KPIs such as average time to close incidents
- Get insights into the progress of incidents, problems, and change requests
- Track the performance and health of your escalation team
Incident management reporting is a feature used to analyze events or series of events. Reports help businesses to identify the root cause of an event and are helpful in actions taken to reduce the consequences involved and prevent similar events.