Embrace a refreshing way for your customers to connect with you through an IT helpdesk software. Motadata ServiceOps Helpdesk software is an ITIL aligned, PinkVERIFY certified internal ticketing system that is simple, intuitive, and powerful.
Break legacy silos with seamless integration and reduce manual intervention with helpdesk automation. Don’t keep your customers waiting with the customer support software. With the IT Helpdesk software, you can define SLAs and violation actions resulting in faster ticket resolution and happy customers. Build a robust knowledge base and let your customers help themselves.
Create custom Helpdesk Dashboard to Highlight Key Performance Indicators
Ensure Timely Resolutions of Tickets by defining SLA Policies
Collaborate by Sending a Message to the Requester or fellow Technicians
Incident management is an ITIL process for ticket management that handles unexpected issues or service interruptions and restores the service to its previous operational state. Our intelligent algorithm auto-assigns incoming tickets based on the technician group and support level. Enable your technicians to talk directly to requesters using collaboration and chat.
Create and distribute knowledge and solutions to known issues amongst your customers with Knowledge Management with an aim to promote self-service. With the Universal Search feature, create advanced search queries using search options and keywords, and save them as custom filters.
Multi-Level Workflow Automation
Handle any kind of repetitive tasks using sequential workflows. Use different criteria to automate tasks as important as auto-assigning tickets belonging to a particular priority to a particular technician.
Create SLAs with escalation criteria for the timely resolution of tickets. View the due date of each ticket based on SLA.
Streamline the delivery of IT service processes to customers. Enhance visibility into IT processes and quality of service delivery to ensure customer satisfaction.
Provide responses and support to numerous people who raise similar issues all at once through canned responses.
Reporting & Dashboards
Create interactive reports by drag-and-drop of various data widgets. The system turns large data into meaningful reports to track KPIs and SLAs on a custom dashboard.
The iOS and Android apps let you provide end-to-end support and resolve your IT Tickets on the go! With MotadataServiceOps Mobile App, technicians have the information they need to do their IT jobs – at their fingertips.
Faster Resolution:With multi-level approval workflow and collaboration, service technicians can resolve tickets within the stipulated time frame.
Self-Service:Requesters have access to a search box on the support portal to find a solution to their issues from the knowledge base.
Reduce Dependency:Rely less on manual time-consuming work and more on convenient automation using workflows, auto-assignment, SLAs and scenarios.
Improve Productivity:A technician can easily understand the context of a ticket by viewing its audit trail, relations and communication history.
Multi-Channel Support:Give your users the choice and convenience of being able to raise tickets via email, requester portal and phone, or conversation with a technician. Technicians also can raise tickets on behalf of other people.
Start managing your IT infrastructure with one unified platform