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YorubaSoftware Desk ɗin Sabis
Karfafa Kasuwanci
da AI-ITSM
Haɗin ITIL, PinkVERIFY Certified, Tebur Sabis na IT Gina akan DFIT (Tsarin Koyo mai zurfi don Ayyukan IT) wanda ke taimaka wa Kasuwanci su rungumi Canje-canje a cikin Mutane, Tsari, da Fasaha.
Teburin Sabis na IT mai kunna AI don tuƙi
digital Sake Kama
40% Kadan Mutum Hrs.
ta hanyar sarrafa ayyuka kawai kamar ma'aikaci a kan-boarding da kashe-kwari.
80% Rage darajar MTTR
ta hanyar sarrafa tsarin ba da tikitin sarrafa abin da ya faru da ka'idojin haɓaka SLA.
$ 350K Tattalin Arziki na Shekara-shekara
ta sarrafa sarrafa kayan sarrafa kayan IT da kadarorin da ba IT ba.
Magance abubuwan da suka faru da sauri kuma Haɓaka Ƙwararrun Ƙwararrun mai amfani da su Sabbin Teburin Sabis na IT
Software Desk ɗin Sabis mai kunna AI wanda ke ba masu fasaha damar Ba da Sabis marasa ƙarfi, Rage MTTR, Rage haɓakawa, da Ba da Taimako na Musamman ga masu amfani na ƙarshe tare da Ayyuka masu sassauƙa da sarrafa kansa.
Gudanar da Rayuwar Buƙatun Sabis
Ba da damar sarrafa ƙarshen rayuwa na ƙarshen kowane buƙatun sabis tare da haɗaɗɗun kayayyaki masu alaƙa da ITIL kamar lamarin, matsala, ilimi, canji, da sarrafa sakin.
- Gina mahallin ta hanyar taswirar dangantaka don ingantacciyar RCA
- Yi amfani da sarrafa ilimi tare da ci-gaba bincike don haɓaka taimakon kai da karkatar da tikiti
- Sarrafa yadda ya kamata, tsarawa, da aiwatar da canje-canje da sarrafa tsarin canji tare da haɗaɗɗun ayyukan aiki
key Amfanin
- Daidaita ayyukan IT
- Inganta kayan aiki
Teburin Sabis Automation
Cire ayyukan maimaitawa na hannu ta yin amfani da sarrafa kansa na gudanawar aiki na fasaha da tattaunawa mai cin lokaci tare da masu amfani da ƙarshen game da sanannun batutuwa ta amfani da wakili mai kama-da-wane.
- Babu maginin aiki na lamba don ƙirƙirar matakan aiki masu yawa
- Sarrafa kayan aikin injiniya da jawo ayyuka masu hankali
- Ƙirƙiri yanayi don takamaiman nau'ikan abin da ya faru
- Mayar da kowane shari'ar amfani tare da tsarin bot ɗin mu wanda ke ba da damar haɗin kai tare da kowane aikace-aikacen ɓangare na uku
key Amfanin
- Ingantaccen ROI
- Inganta Experiwarewar Abokin Ciniki
- Karamin Aikin Hannu
SLA Gudanarwa
Yanke tikiti da sauri dangane da fifiko, samun sanarwa game da keta haddin SLA, da auna aikin SLA ta amfani da Gudanarwar SLA.
- Ƙirƙirar manufofin SLA da yawa da ƙa'idodin haɓakawa
- Haɓaka tikiti ta atomatik kuma sanar da masu ruwa da tsaki akan keta haddin SLA tare da ƙayyadaddun ƙa'idodin sarrafa kansa.
- Auna aikin SLA ta amfani da rahotannin yarda don samun ganuwa cikin isar da sabis
key Amfanin
- Saurin Amsoshi
- Auna Ƙarfi
Haɗin kai tare da Wakilin Virtual
Wani NLP mai ƙarfi, Wakilin Virtual don taimakawa ƙungiyoyin rage tikiti tare da sanannun mafita ta hanyar sarrafa kai, martani na keɓaɓɓu kuma ta hanyar ba da dama ga tushen ilimin, adana ɗimbin lokaci ga masu fasaha don mai da hankali kan lamurra.
- Jawo da sauke maginin tattaunawa don ƙirƙirar zance
- Horar da samfura da yawa tare da kalmomin bincike gama gari
- Ƙirƙiri plugins ɗin taɗi na al'ada don haɓaka ayyuka
key Amfanin
- Rage farashi don hidima
- Bayar da goyan bayan keɓaɓɓen 24 x 7
Rubutun Tashoshi da yawa
Haɓaka ƙwarewar abokin ciniki ta hanyar tebur sabis na tashoshi da yawa. Ba da damar masu amfani don zaɓar yanayin isar da sabis daga imel, ta hanyar tashar sabis na kai zuwa chatbots.
- Haɓaka haɗin gwiwar mai amfani ta hanyar amfani da tashoshi na zamantakewa kamar WhatsApp, Ƙungiyoyin MS, da sauransu zuwa ayyukan kai.
- Ba wa masu amfani damar samun sauƙin shiga tashar sabis daga app ɗin mu ta hannu
- Sanya tushen ilimin samun damar daga tashar sabis ta hanyar bincike mai zurfi
key Amfanin
- Haɓaka ɗaukar Teburin Sabis
- Samun Kyauta Mafi Kyawu
Motadata SabisOps
Zabar ku na
kwashewa
Maganin Gudanar da Sabis na IT na Dijital Leveraging AI.
Kan-Gidaje
Kuskuren Kai tsaye
Cloud Cloud- Rarraba Tikitin tushen AI
- AI-Driven Technician Workload Management
- Dokokin Samfura masu ƙarfi don Kas ɗin Sabis
- Taimakawa da yare da yawa
Maɓallin Sabis kayayyaki
Teburin Sabis na Motadata's ServiceOps yana taimaka muku Ɗauki Tsari na Manual don Haɓaka Ingantacciyar Isar da Sabis ɗin ku.
Gudanar da Bala'i
Magani mai fa'ida wanda AI/ML ke ba da ƙarfi don kamawa da magance tashe-tashen hankula a cikin isar da sabis ɗin su.
Gudanarwa gudanarwa
Kayan aiki mai dacewa na ITIL wanda ke ba da damar daidaita tikiti iri ɗaya da aiwatar da bincike mai tushe.
Neman cikawa
Sarrafa buƙatun sabis ta hanyar cikakken tsarin rayuwarsu ta amfani da hanyoyin ITIL da sarrafa kansa na AI.
Canja Canja
Magani mai haɗin kai na ITIL wanda ke taimaka wa ƙungiya don rage haɗari da tasirin canje-canje.
Gudanar da Gudanarwa
Magani don tura canje-canje da sabbin abubuwan fitarwa ta hanyar bibiyar hikimar mataki.
Gudanar da Gida
SLA don ayyana matakan isar da sabis da jin daɗin sarrafa tikiti don kula da ingancin sabis.
kadari Management
Maganin sarrafa kayan kadara na IT da marasa IT waɗanda ke tallafawa hanyoyin ITIL don sarrafa tsarin rayuwar kadari.
Gudanar da Ilimi
Magani don ƙirƙirar babban ma'ajiyar labaran ilimi waɗanda ke zaburar da masu amfani da su zuwa aikin kai da taimakon ƙwararrun masana.
Wakilin Kaya
Tsarin taɗi mai ƙarfi na NLP wanda ke fassara tambayoyin mai amfani ko tambayoyin zuwa abubuwa masu aiki kamar tikiti.
Kayan aikin sabis
Magani don sauƙaƙe isar da sabis ta amfani da kas ɗin salon kasuwancin e-commerce da sarrafa kansa.
Kayayyakin Sabis & Gudanarwar Kanfigareshan
CMDB wanda ke ba da ganuwa na kayan masarufi, software, da kadarorin da ba IT ba don ci gaba da bin sawu.
Project Management
Tsarin sarrafa ɗawainiya mai fa'ida wanda ke ba ku damar rushe hadaddun ayyuka zuwa ƙananan raka'a.
Inganta Naku
Ayyukan Sabis Da 30%
bincika Sabis
Motadata's Software Gudanar da Sabis na IT yana da Sauƙi don Amfani, Mai Sauƙi don Saita, kuma yana da Duk abin da kuke Bukata don Samar da Isar da Sabis na IT mara kyau.
Gwada ServiceOps na tsawon kwanaki 30
Zazzage software ɗin mu kyauta tsawon kwanaki 30
Jadawalin Demo Tare da Masanin mu
Yi rajista a cikin kalandar mu da gogewa ServiceOps kai tsaye.
Kasuwanci Saduwa
Har yanzu, kuna da tambayoyi? Ku ji daɗin tuntuɓe mu.
Motadata SabisOps
Gina Don Kasuwancin Dijital
Wani dandali mai kunna AI wanda ke ba ƙungiyoyin IT damar ɗaukar canje-canje cikin sauri a cikin Mutane, Tsari, da Fasaha don haɓaka isar da sabis.
Ta USECASEs
Koyi game da matsalolin da AIOps ɗinmu da dandalin ServiceOps za su iya warwarewa da fa'idodin da za su iya bayarwa.
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1200+ Ana Kulawa da Gudanar da Kadarori
Motadata ya taimaka wa Kiwon Lafiyar Emirates don daidaita ayyukan IT tare da Smart Automation, don sarrafa ...
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Fiye da 27 GB na bayanan log da ake sarrafa kowace rana
Bharti Airtel, babban kamfanin sadarwa na duniya ya zaɓi Motadata don haɗin gwiwarsa ...
Kuna da Tambayoyi? Da fatan za a tambaya, Mun Shirya don Tallafawa
Idan ba a jera tambayar ku anan ba, da fatan za a ji daɗi don neman taimako.
Babban abin da ke mayar da hankali kan teburin taimakon IT shine don taimaka wa masu amfani da ƙarshe tare da ƙuduri mai sauri ga buƙatun sabis ɗin su na gaggawa da kuma abubuwan fasaha. Teburin taimako sabis ne na dabara da amsawa, duk da haka yakamata ya kasance mai inganci da sauri.
Teburin sabis na IT, a gefe guda, yana da fa'ida, mafi dabara, da manufa ta giciye. Yana aiki azaman cibiyar haɗin gwiwa tsakanin masu amfani da masu ba da sabis.
Teburin sabis, ba kamar tebur na taimako ba, yana la'akari da manyan buƙatun ƙungiyoyi da mahallin maimakon mayar da hankali kawai kan warware matsalolin masu amfani. Kodayake teburin sabis gabaɗaya ya haɗa da tebur na taimako, babban dalilinsa shine ya kasance mai himma wajen haɓaka IT da tsarin kasuwanci na ƙungiya.
Teburan sabis suna ba da damar sadarwa da haɗin gwiwa tsakanin IT da sauran sassan, suna taimakawa a cikin ƙuduri har ma da rigakafin al'amura ta sauƙaƙe ƙirƙira, aiki, bin diddigin, da ƙudurin tikiti. Suna aiki azaman ma'ajiya ta tsakiya don duk kayan aikin ƙungiyar da kadarorin software.
Teburan sabis suna taimakawa wajen daidaitawa da daidaita tsarin IT ta amfani da ka'idodin ITIL don haɓaka dabarun IT gabaɗaya. Suna taimakawa tattarawa da riƙe bayanai daga abubuwan da suka faru, buƙatu, da sakamakon aiki, suna ba da damar ƙarin ingantattun bincike don yanke shawarar IT da ke jagorantar bayanai.
KPIs Teburin Sabis suna wakiltar nasara ko gazawar yunƙurin tallafin abokin ciniki na ƙungiyar, don haka sune mafi girman sakamako da ake iya aunawa. Idan ba tare da su ba, ƙungiyoyin IT ba za su iya auna abin da ke aiki da abin da ba. Zaɓin tebur ɗin sabis ɗin da ya dace KPI shine yadda ƙungiyoyin tallafi ke cire ƙoƙarin da ba dole ba, don haka za su iya mai da hankali kawai kan ayyukan da ke da mahimmanci.
Akwai KPI da yawa waɗanda za'a iya auna su, duk da haka mafi yawan gama gari kuma masu mahimmanci don auna aikin tebur sabis na IT sune Tsarin Girman Tikiti, ƙimar ƙudurin Kira na Farko, Yarda da SLA, Gamsar da Mai amfani na Ƙarshe, Ratewar Amfani da Kayayyakin Software, da Kudi-kai-kowa-ce. tikitin.
Ma'aikacin Teburin Sabis yana aiki azaman wurin tuntuɓar mai amfani don taimaka musu da lamuran IT. Babban nauyi na ma'aikacin tebur sabis sun haɗa da ganowa, bincikawa, warware matsala, da warware abubuwan da suka faru na IT. Suna ɗaukar ikon mallakar lamuran kuma suna haɓaka su zuwa matakin na 2 na ma'aikatan tallafin IT na ciki idan ba za a iya warware batun ba ko kuma idan aka yi wa SLA.
Masu fasaha na tebur na sabis dole ne su kasance da tsari da kyau tare da ingantaccen ilimin fasaha a cikin fasaha ko kayan aiki iri-iri. Hakanan dole ne su kasance masu amfani a cikin gudanarwar alaƙa don yin hulɗa da fahimtar abubuwan da ke damun masu amfani da ƙarshen, ba su damar magance matsalar yadda ya kamata.