Leverage Motadata ServiceOps ITSM knowledge management to share your knowledge, solution, and workarounds with your team and customers seamlessly. ITIL knowledge management enables your users to find solutions for common issues by themselves through the knowledge articles and use cases.
The IT knowledge base software offers a Create topics (folders) by grouping similar content together so that readers can easily search for relevant content.
Through the knowledge management software, you can control who gets to see what content. The IT knowledge base software enables you to create content specifically for the technician portal which can’t be accessed by requesters.
Promote Self Service
Empower users with information for regular recurring issues and how they can solve them
Harness the power of knowledge transfer
Link Articles and FAQs Pertaining to Known Issues
Enable technicians with information on workarounds that could be leveraged for newer tickets
Easy to Manage Knowledge base
Create articles, upload videos or attachments from a modern WYSIWYG editor.
Manage permission for visibility of the knowledge base articles by keeping them public or private or with restricted access within a specific group/ role.
Self Service Portal
Utilize a central body of information which provides know-how on resolving issues that have occurred before. The platform helps people to help themselves.
Train new recruits in the IT department. New technicians can use existing knowledge to resolve future queries.
Providefaster resolution to documented issues. Fix issues quickly and enable IT teams to offer superior user experience to its customers.
Make searching for information fast and effortlessusing advanced search capabilities with proactive filters.
Efficiency with Collaboration
Stagethe content as draft and make collaboration between authors a breeze with sections.
Automate the approval processbefore publishing any new document or any changes in existing documentsusing multi-level approval workflows.
More on Knowledge Management process
Harness the power of knowledge transfer and self-service with Motadata ServiceOps IT service management’s knowledge base software that helps reduce the time it takes to resolve known issues. Create and publish articles from scratch, identify similar articles, or import knowledge base from external sources. The ITIL knowledge management software is a complete framework to enable your IT staff with the information they need, wherever – whenever.
Reduce Redundancy with Knowledge Management
Discover problem or requestwhich seem to occur again and again. Jot down important steps involved in the troubleshooting.
Create useful content (Articles & FAQs) for your co-workers. Share your experience with internal teams and encourage everybody within the organization to contribute to enrich the knowledge base.
Organize the content in the knowledge base usingfolders (both articles and FAQs), so that the content is easy to locate and retrieve.
Request approvals from key stakeholders to get the content reviewed before it is published.
Share both drafts and published content internally with fellow team members to enable collaboration.
Reuse the knowledge whenever known issue occurs. Knowledge can also be linked to a particular ticket. Save time and troubleshoot quickly by leveraging existing knowledge.
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