Ahmedabad, India – June 18, 2018: Mindarray Systems Pvt. Ltd. a global IT product company, offering IT Software Solutions under the brand name “Motadata”, today announced that Incident Management, Problem Management and Request Fulfillment modules in its IT Service Management (ITSM) Platform 2.0 has officially received PinkVERIFY™ 2011 certification by Pink Elephant, the world’s leading IT Service Management education and consulting provider.
“We are excited to have our product recognized by Pink Elephant,” said Amit Shingala, CEO at Motadata. The prestigious certificate reinstates our belief and shows our commitment towards developing and delivering a world-class ITSM platform (that supports ITIL best practices) for our customers across the globe”
He further adds, we are ecstatic to have complied with all the requirement included in the accreditation which are based on Pink’s high standards. Customers can rely on Motadata ITSM, as they can be assured of compliance to the highest standards that are available today.”
The ITIL Compliant ITSM platform organizes information, automates support workflow, eliminates manual / back-end complexities and encourages self-service for maximum productivity and superior user experience. The platform offers a modern interface, built-in templates and guides, instant universal search and meaningful insights that help your IT teams to work effectively and streamline IT service delivery.
The Platform drastically reduces the number of incoming tickets, helps in creating a centralized knowledge base, eases the complexity of managing multiple assets, enables technicians to deploy patches remotely, complies to audit requirements and improves the performance of IT Service Desk.
Other Key Highlights of Motadata ITSM 2.0
- Collaborate with fellow technicians to resolve issues faster
- Powerful Codeless and Dynamic workflow automation to empower IT admins to design custom business rules
- Universal Advanced Search box with proactive filters to give “Google–like” search experience
- Smart load balancer to assign tickets based on the level of expertise, experience, priority, availability and load of the technician
- Resolve tickets promptly based on priority, get notified on SLA breach & measure SLA performance with compliance monitor
- Auto asset discovery to know where your assets are located & who’s using them
- Inbuilt browser based Remote Desktop
- Acquire and deploy Patches across administered IT Assets
Apart from ITSM 2.0, Motadata product offerings consist of Network Management & Monitoring and Log & Flow Management.
Mindarray Systems Pvt. Ltd. a global IT product company, offers state of the art affordable yet powerful product suite – Motadata consisting of Network Management & Monitoring, Log & Flow Management, and IT Service Management Platforms. The platform empowers both IT administrators and CXOs to analyze, track & resolve IT operational issues by effectively monitoring various systems and devices from multiple vendors through a unified and centralized dashboard.
Motadata is industry’s first IT ops solution that truly correlates the metric, flow and log events and turns them into actionable insights. Our global customers from Telecom, Government and Enterprise domain, rely on Motadata for proactively monitor their network infrastructure. For more information, visit www.motadata.com
About Pink Verify
PinkVERIFY from Pink elephant is an internationally recognized IT Service Management (ITSM) tool created in 1998 to identify software tools that would support process improvement initiatives and provide ITSM vendors & service providers with a process to demonstrate and certify their product’s compatibility with ITIL Best Practices. Pink Elephant is a premier global training, consulting and conference service provider. We’re proud of our pioneering and innovative spirit, which has enabled us to introduce and spearhead many revolutionary concepts and programs since our inception 40 years ago. To learn more, visit www.pinkelephant.com