Motadata Remotely Agent Installation Guide

Describes the installation steps for Remotely Agent.

Downloading Windows Remotely Agent

You can download the Windows Remotely Agent using the below link:

Remotely RDP Windows agent 32 bit: Download Link

Remotely RDP Windows agent 64bit: Download Link

Windows Remotely Agent Installation Setup

• Run this Motadata ServiceOps WinAgent_RDP_V75_x64.msi package.

• Select the Protocol as http or https, enter URL, Port (if configured), Activation Code, and click Next.

• Click the Install button to start the installation process and then click Finish when completed.

• For verification in Programs and Features, check as shown below:

• For verification in Services, check as shown below:

Motadata Remotely Server Installation Guide

Describes the installation steps for Remotely Server.

Minimum System Requirements:

• Windows 10 and above
• 8 GB RAM and above
• Quad-Core Processor
• Space: 250 GB and above

Downloading Windows Remotely Server

You can download the Windows Remotely Server using the below link.

Windows 64-bit/32-bit: Download Link

Windows Remotely Installation Setup

After downloading the RDP Server file, follow the below steps to install the Server on to a Computer:

Step 1: Copy “ServiceOps RDP Install V7.5.0.zip” file in your system. Now, extract that file and Install “dotnet-hosting-3.1.4-win” package.

Step 2: Run the installation using the below command and then press enter.

.MotaDataRDP.ps1

Step 3: Now press enter to continue to create IIS site and install the IIS Components.

Step 4: Now, to set the firewall rules, copy the data in inetpub, and press enter to finish.

Step 5: Now, click START menu and find “Internet Information Service Manager” to open. Now, click on “MotadtaRDP”, and then click “Browse *.8080(http)” from Actions section on the right-hand side which will open browser with Remotely Portal.

Access the Portal using HTTPs

• Open Powershell with Administrator rights and paste the below command into that to generate a Self-Signed Certificate:New-SelfSignedCertificate -CertStoreLocation Cert:\LocalMachine\My -DnsName "SelfSigned" -FriendlyName "LocalIIS" -NotAfter (Get-Date).AddYears(10)
• Now a self-signed certificate has been created with name “LocalIIS” with “10years” of validity.

• Open IIS Manager and click MotadataRDP from the Connections sections and click Bindings from the Actions section on the right-hand side as shown below. Also, then click on Add button to add other port.

• Now select “https” option from the Type dropdown menu, type 8081 in Port, and select “LocalIIS” from the SSL certificate dropdown menu. If you have manually created (select your SSL Certificate if you have already), and then click OK button to save at the end.

• Now click Browse ‘*.8081 (https)’ from Actions section which will open up the browser with https secured portal.

Firewall Configuration

• Firewall configuration needs to be performed on the Windows machine. Open “Windows Defender Firewall with Advanced Security” by searching in the START menu. Then, click on “Outbound Rules” from the left-hand side, and then click on “New Rule”.

• Now select “Port”, and then click Next. Then, enter the “8080,8081” port in Specific remote ports section.

• Now select “Allow the connection” and click on Next. Then enter the Rule Name, and click Finish to create Rule.

• Now a new Outbound rule will be seen in the list. Also, perform the same steps for Inbound Rules also.

Downloading Linux Remotely Server

You can download the Linux Remotely Server using the below link:

Remotely Linux (Ubuntu 18) Server Installer: Download Link

Remotely Linux (Ubuntu 20) Server Installer: Download Link

Linux Remotely Installation Setup

• After downloading the RDP Server file, follow the below steps to install the Server on to a Computer:

Step 1: Download the Motadata Linux Remotely Server.

Step 2: Provide the execution permission to the file using the below command:

Chmod 777 MotadataRemotelyLinuxServerManager

Step 3: Run the executable file using the below command:
./ MotadataRemotelyLinuxServerManager

Step 4: Enter the Main-server(ServiceOps) IP address during installation.

Step 5: Check the Motadata Linux File Server Service using the below command:
systemctl status ServiceOps-RDP.service

Downloading Motadata VNC Repeater

You can download the Motadata VNC Repeater from the below link: Click Here

Installation Steps

Step 1: Log in to the terminal of the Main Server after downloading the file.

Step 2: Provide the execution permission using the below command.

Chmod 777 motadata_vnc_repeater_CI

Step 3: Run the installer file using the below command:

./motadata_vnc_repeater_CI

Step 4: After the successful installation, a prompt will show for completion.

Step 5: After the completion, check the services using the below command:

systemctl status ft-motadata-vnc-server.service

VNC Repeater

• VNC Repeater is required for RDP and also if you wish to take Remote session of machine which is outside your Main-server’s network.
• For example, if your main server is installed on Network A and you want to connect a computer which is in Network B. In that case, the VNC Repeater is required. Thus, here in this case VNC Repeater will be installed on Cloud (machine with public IP) so that the VNC Repeater can be connected to Network A and Network B both.
• VNC Repeater can also be installed on separate machine if Main-server is not installed on Cloud (machine with public IP). If Main-server is installed on cloud (machine with public IP) then VNC Repeater can be installed along with Main-server.

Downloading VNC Repeater

Download the Motadata VNC Repeater installer packages to server using the below link:

Minimum System Requirements:

• 2GB System RAM
• Four-Core Processor
• Space: 500 MB Hard Drive
• Ports to be in Open State: 5900, 5901, 5500

Motadata RDP Middleware Installation Guide

RDP Middleware is required for Remote Desktop features. If RDP feature is enabled, then the installation of RDP Middleware is also required. Now here, the RDP Middleware will be installed in Main-Server so there is no need of separate machine.

Installation steps for ServiceOps RDP Middleware 1.0

System Requirements

• Product built needs to be installed and configured in the Main Server itself.
• RDP Port : 5901

Downloading RDP Middleware

You can download the RDP Middleware for Ubuntu 18 from the below link:

Download Link

You can download the RDP Middleware for Ubuntu 20 from the below link:

Download Link

You can download the RDP Middleware for RedHat from the below link:

Download Link

Installation Steps

Step 1: Log in to the terminal of the Main Server after downloading the file.

Step 2: Provide the execution permission to the file using the below command:
chmod 777 rdp_middleware

Step 3: Run the executable rdp_middleware file using the below command:

./rdp_middleware

Step 4: Terminal will show the stage completion messages as shown below:

Step 5: After the successful execution of rdp_middleware, check the status of services using the below commands:
systemctl status ft-rdp-server
systemctl status guacd

Enable RDP in Technician Portal

• Go to Admin > Asset Management > RDP Configurations.

• In the RDP Configurations dialog box, enable RDP using the toggle button.
• Select the Config Type as VNC and provide the below details.

• Enable Video Recording: Enable to capture the video recording of the Technician Remote Sessions.
• Connection Type: Direct or Repeater

Direct
Connection Type Direct is used when computers on which Remote Desktop is required is within the Organization LAN only.

• Password: Put the desired Password for logging to the RDP Session
• Ask user before taking RDP session?: Toggle the flag for Yes or No for permission before the taking the RDP Session
• RDP Agent Port: Mention the configured RDP Port. It is mandatory.
• Refresh Cycle: Select the time in minutes to refresh the cycle from the dropdown.

Repeater
Connection Type Repeater is used for the cases where Remote Desktop Sessions need to be initiated on the computers that are outside the Organization LAN. Repeater needs to be installed which is accessible on public IP and same IP needs to be configured here.

• Repeater IP/Domain Name: Mention the Repeater device’s IP address or domain name.
• Repeater Port: Mention the Repeater device’s Port.
• Password: Enter the desired Password for logging to the RDP Session.
• Ask user before taking RDP session?: Toggle the flag for Yes or No for permission before taking the RDP Session.
• RDP Agent Port: Mention the configured RDP Port. It is mandatory.
• Refresh Cycle: Select the time in minutes to refresh the cycle from the dropdown.

Once all the configurations are done, click Update and then Configure RDP.

Motadata Linux RDP VNC Agent Installation Guide

Describes the installation steps for Linux RDP VNC Agent 1.0.

Minimum System Requirements

• Redhat and CentOS 7
• Ubuntu 16.04, 18.04, 20.04
• Ports to be in Open State: 5900, 5901 with Direct RDP Connection
• 2GB System RAM
• Four-Core Processor
• Space: 500 MB Hard Drive

Downloading RDP VNC Agent

You can download the RDP VNC Agent (Linux) from the below link: Click Here

RDP VNC Agent Installation Setup

1. Download the Linux RDP VNC Agent file on a Linux Machine.

2. Provide the execution permission using the below command:
   Chmod 777 MotadataServiceOpsRDPAgent

3. Execute the RDP Agent file using the below command:
   ./MotadataServiceOpsRDPAgent

4. Enter the System User password for the further completion.

5. After the completion of installation add the Service Details during the installation process. Also, add the Main Server URL and agent activation code. (The activation code will be available from ServiceOps > Admin > Account)

6. Once you add the activation code and URL, Motadata RDP Wrapper agent will be installed successfully.

7. Check the RDP Services status using the below commands:
   Systemctl status xvnc.service

Systemctl status motadata_rdpwrapper.service

Motadata Windows RDP VNC Agent Installation Guide

Describes the installation steps for Windows RDP VNC Agent.

Minimum System Requirements

• Windows 8 and above for Windows Agent
• 2GB System RAM
• Four-Core Processor
• Space: 500 MB Hard Drive

Downloading RDP VNC Agent

You can download the RDP VNC Agent (Windows) from the below link.

Windows 64-bit/32-bit: Download Link

RDP VNC Installation Setup

After downloading the RDP VNC Agent file, follow the below steps to install the Agent on to a Computer:

1. Run the RDP VNC Agent file as Administrator and click Next to continue the installation wizard.
2. Click Install to begin the installation process.

3. Click on Install to start the installation. A Progress window would be visible with Status.

4. Enter the Protocol, Server URL, and Activation Code for configuring and click Next.

5. Click on Finish when installation is done.

Mac-OS Agent Installation Guide

Describes Installation Steps for Motadata MacOS Agent.

System Requirements

Target Machine OS:

• macOS High Sierra 14 above

Installation Links

Mac OS (64bit) (Intel/M1): Click Here

Installation in Mac OS

1. Download the latest Mac agent file from the given link.
2. Open terminal and change directory to where the agent file is downloaded.
3. Check the permissions of the Mac Agent file whether it is executable. If not, run the following command.
   sudo chmod 777 MotadataServiceOpsAgent

4. Now run the Mac agent file using the following command:sudo ./MotadataServiceOpsAgent

5. The installation process will begin, and it will ask for the URL of the main server.

6. The installation process will complete after providing the URL.

Uninstall Mac Agent

Open Terminal and follow the below mentioned commands:

• Stop Agent Service:sudo launchctl unload /Library/LaunchDaemons/com.motadataserviceops.agent.plist

• Remove Agent Service:sudo rm /Library/LaunchDaemons/com.motadataserviceops.agent.plist

• Delete Agent dir:sudo rm -rf /opt/Motadata

Ubuntu Linux Agent Installation/Un-Installation Guide

Describes the installation steps for Motadata Ubuntu Linux Agent.

System Requirements

Target Machine OS:

• Ubuntu
• Redhat
• Centos
• Fedora
• OpenSuse
• Zorin

Installation Links

Ubuntu Linux(32 bit): Click Here

Ubuntu Linux(64 bit): Click Here

Installation in Ubuntu

1. Download the latest agent file from the given link.
2. Open terminal and go to the directory where you have downloaded the file.

3. Check the permissions of the file whether it is executable. If not run the following command.chmod 777 MotadataServiceOpsCommonAgent_64

4. Now run the agent file.
   ./MotadataServiceOpsAgent_64

5. Enter the URL of the product (Motadata) server. You can get the activation code from Motadata ServiceOps tool in Admin > Account (under Organization).

• After you enter the Activation Code, a successful Installation prompt would be seen as below:

6. Check agent service using the below command
   sudo systemctl status motadata_serviceops.service

Uninstall Ubuntu Linux Agent

Open Terminal and follow the below mentioned commands:

• Stop Agent Service:sudo systemctl stop motadata_serviceops.service
• Disable Agent Service:sudo systemctl disable motadata_serviceops.service
• Remove Agent Service:sudo rm -rf /etc/systemd/system/motadata_serviceops.service
• Delete Agent dir:sudo rm -rf /opt/Motadata/

Windows Agent Installation Guide

Describes Installation Steps for Motadata Windows Agent.

System Requirements

• Windows 8 and above versions.
• OS – Windows (32 & 64 bit)
• .NET version 4.5

Installation Links

Windows(32 bit): Click Here

Windows(64 bit): Click Here

Installation in Windows

1. Download the latest msi file from the given link.
2. Run the msi file with administrator rights.
3. The User Access Control popup will appear. Click Yes and continue with the installation.
4. Follow the wizards as below mentioned screenshots:

1. Click Next.

  b. Click Next.

4. It will ask for URL and Port. Select a Protocol based on what the URL supports. If there’s no Port, then leave it blank. You can get the activation code from Motadata ITSM tool in Admin > Account (under Organization).

5. Click Install and finish the installation process.

• After the completion of installation, it will appear in the apps or program Window as shown below: