Key Takeaways Most ITIL initiatives fail due to poor adoption, not flawed tools or frameworks. Executive sponsorship is the single most important driver of ITIL success. Clear communication of business...

Key Takeaways Monitoring vs alerting are not the same: monitoring provides visibility into system behavior, while alerting decides when human action is required. Monitoring collects known signals such as metrics,...

Key Takeaways An error budget defines acceptable failure and enables faster, safer decision-making in SRE teams. Site Reliability Engineering error budgets are always driven by SLOs, not SLAs. Accurate error...

Key Takeaways The Observability Maturity Model helps organizations progress from reactive monitoring to predictive and autonomous operations. True maturity is achieved when logs, metrics, traces, context, and correlation operate as...